Issue - meetings

Report of the Cabinet Member for Transformation providing an update on the progress made in relation to the Council’s transformation programme, attached.

The Committee considered the report of the Cabinet Member for Transformation providing an update on the progress made in relation to the Council’s transformation programme.

RESOLVED that:

(i)  officers enable Members to access regular updates to the milestone plans for the three digital sub programmes;

(ii)  at the next Transformation Programme update on 14 April 2016, the OSMC are provided with the following:

·  Forecasted savings within the Customer Service Centre resulting from the anticipated reduction in demand.

·  Examples of the improvements to service standards that customers can expect from the Digital project.

·  A presentation outlining the work being undertaken within Waste Services to reduce absence levels.

(iii)  in accordance with the stated objectives of the Transformation programme, the Cabinet Member clarifies to the Committee which services the Administration were planning to stop delivering;

(iv)  officers ensure that there would be built in mechanisms to regularly review charges for Council services to reflect the changes to overhead costs;

(v)  information be circulated to the Committee to clarify how the PwC fee was budgeted for, and where and when it would appear in the Council’s budget;

(vi)  trigger points be embedded within the new operating model to ensure that the improvements achieved through transformation be sustained;

(vii)  a breakdown of the £2.3 targeted savings identified for the Service Cost Recovery project be circulated to the Committee; and

(viii)  the Committee be provided with clarification relating to whether the Managed Service Provider would be required to pay the Living Wage.