Issue - meetings

Report of the Acting Director of Adult Social Care outlining performance in Adult Social Care between April and December 2015, attached.  

The Panel considered the report of the Acting Director of Adult Social Care outlining performance in Adult Social Care between April and December 2015 using the 12 Performance Indicators previously agreed by the HOSP.

Councillor Shields, Cabinet Member for Health and Adult Social Care was present and with the consent of the Chair, addressed the meeting.

The Panel noted that the 70% target for Adult Social Care enquires resolved at first contact had been exceeded for the first time in the current year and the changes in the Single Point of Access Team that contributed to this were highlighted.

It was noted that data regarding Adult Safeguarding was draft due to time delays - it was agreed that final figures for Quarter 3 be circulated to the Panel.

RESOLVED

(i)  that demand and satisfaction data (if available) together with the Key Performance Indicator set, be included in the final quarter performance report for consideration at a future meeting of the Panel;

(ii)  that the finalised quarter three performance for Key Performance Indicator 10, Adult Safeguarding enquiries, be circulated to the Panel when available; and

(iii)  that the situation of individuals who have completed self-assessment forms but received information or were signposted to alternative services, be reviewed by officers in Adult Social Care to identify satisfaction levels and whether their needs were met.