Agenda item

Report of the Leader to the Council providing details of the extension and

Re-negotiation of the Strategic Services Partnership (SSP), attached.

The Committee considered the report of the Leader of the Council providing details of the extension and re-negotiation of the Strategic Services Partnership.  (Copy of the report circulated with the agenda and appended to the signed minutes).

RESOLVED

(i)  that the Executive encourage Capita to consider how they can develop their Corporate Social Responsibility offer in Southampton;

(ii)  that the Executive explore opportunities for additional services to be added to the Capita contract as soon as possible, where advantageous for the Council to do so;

(iii)  that the Leader be requested, during further negotiations, to encourage Capita to sign up to the Council’s Living Wage pledge;

(iv)  that membership of the Strategic Partnership Board includes a member of the opposition;

(v)  that a list of the current Capita contract KPI’s (Key Performance Indicators) be circulated to the Overview and Scrutiny Management Committee; and

(vi)  that, in recognition of the reputational risk to the Council and the channel shift proposals, the developing Key Service and Key Performance Indicators place an emphasis on customer service.