Issue - meetings

The Committee considered the report of the Cabinet Member for Customer and Organisation providing a final update on the transfer of services from Capita to the Council on 23^rd July, 2019. 

Councillor Rayment, the Cabinet Member for Customer and Organisation was present at the meeting and with the consent of the Chair addressed the meeting. 

The Committee noted the work undertaken by officers in achieving the transfer of services, the cost and savings that were being realised by the Council, including in particular, Print Services and the results of a customer survey which demonstrated residents seeing an improvement in services being provided. 

In addition the Committee discussed with the Cabinet Member the effect on services at the start of the pandemic, during the past five months and the expected resilience of these services over the coming months as the current situation continues.  It was noted that lessons learnt were being utilised and were informing the development of the services.  IT remained a key factor in the provision of effective services and the Committee noted that a report on IT funding and strategy would be submitted to full Council in the coming months. 

RESOLVED that a breakdown of printing costs / savings post transfer were provided to the Committee.