Issue - meetings

Annual Report on Internal and Local Government Ombudsman Complaints 2019/2020

 

 

Meeting: 14/12/2020 - Governance Committee (Item 28)

28 Annual Report on Internal and Local Government Ombudsman Complaints 2019/2020 pdf icon PDF 509 KB

Report of the Head of Legal Partnerships providing the Annual Report on Internal and Local Government Ombudsman Complaints 2019/2020.

 

 

Minutes:

The Committee received and noted the report of the Service Director, Legal and Governance detailing the Annual Report on Internal Complaints/Local Government Ombudsman Complaints 2019/20.

 

The Committee particularly noted that good communication with the public regarding complaints was crucial and that many steps had been taken in this direction including streamlining of leaflets, changes to the Council’s website and the introduction of further robust policies.