Your rent

Southampton Housing Self-Serve

There are several ways to pay your housing rent. You will need your payment reference number which will start with either a 14/15/16/17/18 or 19.

Through your Housing Online account

Our Housing Online portal is now available. You can use this to see your transactions, check your balance, and pay your rent.

Registration is quick and easy. You will need your payment reference number handy; which will start with either a 14/15/16/17/18 or 19.

If you are already registered, please use the link below. If you previously had an account with the Rents Online portal, you can log in using the same username and password as before.

One off online payment

You can make a debit or credit card payment online via the council's secure online payment service.

Before you make a payment

You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.

You will need:

A debit or credit card (registered for 3D secure)
Payment reference number which will start with either a 14/15/16/17/18 or 19

Pay your housing rent

Other ways to pay your housing rent

Direct Debit SHOW

Standing Order SHOW

By phone SHOW

Allpay card SHOW

What to do if you have problems paying your rent

If you are struggling to pay your rent or need help with your online rent account, please contact the Customer Payment and Debt team:

Telephone: 023 8083 3388
Email: cpd.general@southampton.gov.uk

Financial support and debt advice

If you are having money problems and are struggling to pay your rent or other bills talk to our Welfare Rights & Money Advice Team who can offer advice and assistance. They can help you to:

claim any benefits you may be entitled to
draw up a budget so you can see exactly what your financial position is
explain which debts should be paid first and why they are so important
negotiate affordable repayments with your creditors and respond to court action

For step-by-step information to help you sort out your money problems, you can view and download our self-help dealing with debt magazine or alternatively, you can take a look at our online debt toolkit.

Housing Benefit and Council Tax Reduction

Housing Benefit and Council Tax Reduction may be able to help you pay some or all your rent and Council Tax costs. Use the benefit calculator to find out how much benefit you may receive.