Terms and conditions for death appointments

  1. We ask that appointments are booked online unless:
    • The coroner is involved 
    • You need to register the death of a baby or child 
  2. You will need to bring the ‘medical certificate of the cause of death’ with you to your appointment if one has been issued by the Doctor. Appointments will need to be rescheduled to another time or day if you have failed to bring this.
  3. Due to charges made for consideration of any corrections by General Register Office, we ask that you bring with you evidence to show the following information about the deceased and yourself: 
    • Their birth certificate, and or passport and any change of name documents 
    • Their NHS number (medical card) 
    • Proof of their usual address such as driving licence or utility bill 
    • Their marriage/civil partnership certificate 
    • Death certificate of spouse or civil partner 
    • Your passport and/or 
    • Driving licence and/or 
    • Proof of your address 
  4. We will endeavour to see you at your allotted appointment time, however this may not always be possible if:
    • Our systems have gone down 
    • There is an issue with the cause of death certificate or post mortem paperwork 
    • You are not a qualified informant 
    • You do not have sufficient information about the deceased 
    • You require assistance with the registration 
    • The death occurred outside of Southampton City and you have declined to register by declaration 
    • You are more than five minutes late for your appointment 
  5. Following the registration, we will enter the details of the person who has died onto the 'Tell Us Once' service. We will then give you a reference number which will enable you to complete Tell us Once either on line or by telephone. If our system is unavailable this information will be sent to your via email or post as soon as possible,
  6. After the registration you will receive:
    • As many death certificates as needed, at a cost of £11.00 each. If purchased afterwards, the fee increases. These may be sent on to you if the system is down
    • Green form for funeral director, where applicable 
  7. Parking spaces are limited and not guaranteed.