Pothole and road problems

You can report a number of highway issues to us such as missing/loose drain covers or faded surface markings. You can use the online form on our report a road or street problem webpage to report these to us.

Potholes are where the surface of a road or pavement has worn away due to weather and/or traffic, forming a dip in the surface.

To report this, you will need to provide:

  • Exact location of the pothole (e.g. street names, near landmarks etc.)
  • Depth of the pothole
  • Photograph of the pothole, if possible

Please do not endanger your own safety, or the safety of others when obtaining this information.

If the pothole you are looking to report has white marking around the edges, this means we have already inspected it and work has been programmed for it to be repaired. If you wish to report several potholes, please complete a new form for each individual defect.

Report a pothole

What happens next?

How quickly we repair them depends on how the pothole is categorised, taking into account:

  • Location of the pothole
  • Depth of the pothole
  • Risk to pedestrians, cyclists and motorists

Our staff will need to visit the site to make an assessment, which we aim to complete within two weeks.

If we find that the defect is an emergency, we will make a temporary repair within 24 hours to make it safe, followed by a permanent repair, if required, at a later date.

The majority of reported potholes fall into the non-urgent category and will be programmed for repair within six months, although we will try if possible to repair within two months.

We also carry out regular inspections that monitor road condition, which takes into account the use, condition and level of deterioration of a road. Find out more about our planned maintenance programme.

This table shows the timescales for repairing a pothole, consistent with national good practice.

Depth of pothole on a road Depth of pothole on a pavement Timescale for repair
Less than 4cm (e.g. a golf ball)
Less than 2cm
Monitored but will not be automatically repaired
Between 4 and 7.5cm (e.g. a tennis ball)
Between 2 and 4cm
Within 6 months
More than 7.5cm
More than 4cm
Within 24 hours

Making an insurance claim against the council

If you experience damage, loss or harm to yourself or your belongings, you may be eligible to make a claim for compensation against the council.