Pothole and road problems

Report a pothole

You can use our online form to report potholes on roads, pavements, footpaths or bridges. You will need to provide:

  • Exact location of the pothole
  • Approximate depth of the pothole
  • Photograph of the pothole (optional)

Please do not endanger your own safety, or the safety of others when obtaining this information.

Report a pothole

If you would like to report another type of road or street problem, please see our other road or street problem webpage.

What happens next?

How quickly we repair them depends on how the pothole is categorised, taking into account:

  • Location of the pothole
  • Depth of the pothole
  • Risk to pedestrians, cyclists and motorists

Our staff will need to visit the site to make an assessment, which we aim to complete within two weeks.

If we find that the defect is an emergency, we will make a temporary repair within 24 hours to make it safe, followed by a permanent repair, if required, at a later date.

The majority of reported potholes fall into the non-urgent category and will be programmed for repair within six months although we will try if possible to repair within two months. We also carry out regular inspections that monitor road condition which takes into account the use, condition and level of deterioration of a road. Find out more about our planned maintenance programme.

This table shows the timescales for repairing a pothole, consistent with national good practice.

Depth of pothole on a road Depth of pothole on a pavement Timescale for repair
Less than 4cm (e.g. a golf ball)
Less than 2cm
Monitored but will not be repaired
Between 4 and 7.5cm (e.g. a tennis ball)
Between 2 and 4cm
Within 6 months
More than 7.5cm
More than 4cm
Within 24 hours

Making an insurance claim against the council

Claims for damage and injury caused by a defect on the highway are dealt with by the council's Highways Service Partner, Balfour Beatty.

To request a claim form call 023 8083 3008.