Replace a lost or damaged card

Replacing a lost or damaged card

To replace a lost or damaged SmartCities personalised Itchen Bridge or Senior Citizen bus pass card by making a payment online, please complete the SmartCities card application and select "replace a lost card".

A replacement card costs £10.

Please note that a charge of 1.5% will be added to all credit card transactions. Refunds cannot be given after a payment has been made.

You can also make a payment in Gateway or post a cheque for £10 made payable to Southampton City Council and send to the SmartCities address.

Cards can be replaced free of charge after four years. Please email Smartcities confirming your address 

Disabled person's bus pass

You can pay to replace your disabled person's bus pass by visiting Gateway or by posting a cheque for £10 to our SmartCities address. The cheque should be made payable to 'Southampton City Council'.

Business cards

Payments to replace Business cards can be made in Gateway or by posting a cheque for £10 made payable to 'Southampton City Council' to the SmartCities address.

Replacing a stolen card

You will need to obtain a police crime reference number to replace a stolen SmartCities card. Email this to us along with your name, address and previous address if it has changed since you registered.

Contact details


Address: Smartcities Southampton City Council, Room 215 Civic Centre, Southampton, SO14 7LY

SmartCities card terms and conditions

Please note that bus ticket machines in Southampton will register if a concessionary travel pass is not valid for travel, and will give an alarm signal. Please make sure that you use your latest issued pass which is still in date. Passes which have been reported lost or stolen and replaced are no longer valid. Invalid concessionary bus pass card.