Lost, damaged or invalid card

SmartCities card photo

Replace a lost or damaged card

To replace a lost or damaged SmartCities personalised Itchen Bridge payment card or Senior Citizen bus pass card by making a payment online, please complete the SmartCities card application and select "replace a lost card".

A replacement card costs £10.

You can also make a payment in Gateway or post a cheque for £10 made payable to Southampton City Council and send to the SmartCities address.

Cards can be replaced free of charge after four years if they fail to work on card readers. Please email SmartCities confirming your address smartcities@southampton.gov.uk 

Disabled person's bus pass/ Itchen Bridge card, Standard and Business cards

You can pay to replace your card by visiting Gateway or by posting a cheque for £10 to our SmartCities address. Please make the cheque payable to Southampton City Council.

Alternatively a payment can be made online. For disabled person's cards, if your card has expired or is due to expire, please see our information about renewing.

Pay for a replacement SmartCities card

Please note refunds for this amount cannot be given. Your card will be posted and should be received within 10 days.

Contact details

Email: smartcities@southampton.gov.uk

Address: SmartCities, Southampton City Council, Room 215 Civic Centre, Southampton, SO14 7LY

SmartCities card terms and conditions/Privacy


Invalid concessionary bus pass card

If your bus pass card is not valid it will have been hotlisted.

Is your bus pass valid?

Bus ticket machines on local bus services in Southampton and surrounding areas will indicate if a Concessionary Bus Pass is not valid for travel and will give an alarm signal.

Why would your bus pass not be valid (hotlisted)?

  1. If you have informed the Council that your pass had been lost or stolen – please do not use bus passes which have been found after being replaced, these will be hotlisted.
  2. If it had previously been used fraudulently – all bus passes which have been reported as being used fraudulently will be hotlisted.
  3. If you are no longer entitled to concessionary travel. The Council should be notified if your circumstances change and you no longer qualify.

What happens if the ticket machine indicates my bus pass is no longer valid?

The driver will inform you that your pass is not valid - you will be able to continue to travel on your journey.

You will be given a leaflet giving contact details and requesting that you apply to replace your bus pass within a certain time scale if you want to continue receiving concessionary travel.

What do I do if my bus pass is not valid?

Contact the council in one of the following ways:

Email: smartcities@southampton.gov.uk giving your name and account number (from the back left hand side of the card)
Telephone: 023 8083 3008 (option five)
Visit: a Southampton City Council Library or Gateway at One Guildhall Square, SO14 7FP

Smartcities terms and conditions/Privacy