Green Waste FAQs

Each household can have up to two free bags. Additional bags can be purchased for a one-off fee of £20 per additional bag. To order free bags, or to buy additional bags contact Actionline on 023 8083 3005.

Please note if you choose to pay by credit card then a 2.5% surcharge will be added to the transaction.

If you place more than two bags out, and have not purchased additional bags, they will be removed by the council.

Replacement bags can only be ordered through Actionline, please contact them on 023 8083 3005 where staff will order replacements for you.

Please refer to your annual waste collection calendar for your collection dates. Or enter your postcode in the search field below these FAQs.

Your bags should be placed at the edge of your property by 6.30am on the collection day only, please ensure your bags don't obstruct the highway.

The dimensions of the bag are:

Height: 55 centimetres.
Width: 49 centimetres.
Depth: 46 centimetres.

Each bag can hold approximately 120 litres.

Please ensure your bags are out by 6.30am on the day of collection.

If you require extra assistance with the collection of your household rubbish, recyclables or green waste, please contact Actionline. You will then be contacted by a member of the waste management team to determine your eligibility for assisted collections.

Excess garden waste can be taken to Household Waste Recycling Centres (HWRC) at Endle St, Grange Rd, Netley or Normandy Way, Marchwood (see the map below for their locations). Alternatively, please consider home composting as an alternative method.

You can only put out green waste in bags supplied by the council, if additional waste is placed out it will not be collected.

Please ensure your bags aren't overloaded, they need to be light enough for one person to lift. If your bags are too heavy they may not be emptied and you will have to lighten them before the next collection.

Any bags purchased are currently delivered with a yellow tag attached to the handle. Please ensure the tag remains on the bag so we know that the bag has been paid for.

Please contact Actionline on 023 8083 3005 where staff will order your bag for you.

No, all bags must be ordered through Actionline, this ensures our records are accurate.

Residents who live in flats can join the service following an assessment of their requirements. Please contact Actionline. You will then be contacted by a member of the waste management team to discuss your requirements.

This list tells you what you can and can't put in your bag.

Once emptied, your bags will be returned to your property. The crew will try to secure the bags. If possible leave a large stone or brick near your bags, and the crew will place this on top of your bags to stop them blowing away.

Find out how your green waste is recycled into compost.

Please refer to your annual waste collection calendar. Revised collections due to Bank Holidays are printed in red.

The kerbside garden waste collection service is for residential gardens only. Commercial waste should not be placed in the bags. Please look in the yellow pages under commercial waste disposal for a licensed waste carrier, otherwise please contact the Environment Agency.