Your waste should be out for collection by 6.30am. Even if the crew don't normally collect your refuse until later in the day, your waste should still be available for 6.30am in case we have to change the day's routing due to operational reasons.
Please refer to your annual waste collection calendar for your collection dates. If you don't have a calendar please contact Actionline on 023 8083 3005 or email actionline@southampton.gov.uk and one will be sent.
Alternatively, enter your street or post code into 'Where I live' at the top of the page to find out the date of your next collections'.
If your waste collection falls on a Bank Holiday, please refer to your annual waste collection calendar. Revised collection days are printed in red.
Revised collections for Christmas are printed in the local papers, and will also be displayed on this web site.
No, only place your bins/sacks at the boundary of your property on your collection day. Leaving your bins/sacks on the highway all the time is an offence for which you can be fined £100. It also causes a hazard to pedestrians.
Your bins/sacks should be at the boundary of your property. Please ensure that you do not obstruct the highway. The crew will not come onto your property to collect your waste unless you are on assisted collections.
Everyone living in the house is responsible for the bins. This includes putting the correct waste in the bins, putting them out for collection and returning them back to your property after they have been emptied.
Failure to comply to the procedures could result in a £100 fine.
If you require assistance with the collection of your waste, please contact Actionline on 023 8083 3005 or email actionline@southampton.gov.uk. You will be contacted by a member of the waste management team to determine your eligibility for assisted collection.
If you are eligible for assisted collections you will be sent some yellow stickers, place these on your bins so that they are visible to the crew. The crew also carry lists of properties requiring assisted collections.
Please contact Actionline on 023 8083 3005 or email actionline@southampton.gov.uk. You will be contacted by a member of the waste management team to discuss your requirements.
Please contact Actionline on 023 8083 3005 or email actionline@southampton.gov.uk. You will be contacted by a member of the waste management team to discuss your requirements.
Additional rubbish can be disposed of at the HWRC at First Avenue, Millbrook the following link will provide you with more information and a map of it's location: HWRC
Large rubbish can also be disposed of at the HWRC, or for a charge can be collected from your property bulky household collection service
Sacks are delivered twice a year in April and October. If you run out before the next delivery, please contact Actionline on 023 8083 3005 or email actionline@southampton.gov.uk.
The council has bottle banks across the city, use the following link to find out more glass recycling
Southampton City Council works with the Hampshire & Isle of Wight Air Ambulance Charity, so you can recycle what you don't wear/use in the bright yellow collection banks.
To find your nearest bank, enter your postcode on the following website bagitup
If your bins/sacks were at the boundary of your property by 6.30am and there was no problem with obstructions, access or contamination please contact Actionline on 023 8083 3005 and we will arrange for your waste to be collected.
Please ensure your bins/sacks are easy enough for one person to move. If the bins/sacks are too heavy they won't be collected, it is the householder's responsibility to lighten them before your next collection.
We welcome complaints, comments and complements from our customers as we see it as a way of helping to improve our services. Please contact Actionline on 023 8083 3005 or email actionline@southampton.gov.uk.
Copyright © Southampton City Council 2009
