Service standards

Service standards

We aim to provide a professional courteous service to all customers. All pest control officers are qualified to industry standards and undertake regular training to enable us to employ the latest techniques.

Service objectives

• to respond to citizen and business concerns about pests by offering advice and controlled treatments

• carry out programmed treatment to control rat populations on public land around the city

• provide specialist support to environmental health staff in controlling pest infestations of public health significance

• educate and inform Citizens and Businesses on all aspects of preventative pest control