Paying for your parking

You can pay for your parking by:
• Coins (over 10p denomination).
• UK sterling bank notes in multi-storey car parks except West Park
• Chip and pin credit and debit cards in all our machines
• Pre-payment Decrementing Pay as You Park Cards in our MSCPs except West Park
• Contactless enabled ‘wave and pay’ cards in our pay and display machines including West Park

Please ensure you have enough coins to pay for your stay in the event that Credit/Debit payment is not accepted.

Instructions for making payment are on the face of each pay and display machine and the screen on the pay on foot pay station will prompt you through the process. We have produced a handy guide to using pay on foot pay stations and pay and display ticket machines to show you the steps for each payment option.

Our MSCPs (except West Park) are barrier controlled. You take a ticket on entry and keep it with you. You pay for the amount of parking you have used before you leave. Our payment machines give change. This validates the barrier ticket. This is called pay on foot. (POF)

In our surface car parks, West Park MSCP and on-street you pay for sufficient time to cover your stay. You are given a ticket as proof of payment which must be displayed on your vehicle so it can be clearly and wholly seen from the outside (so that the details can be verified) if you wish to avoid a Penalty Charge Notice. This is usually in the windscreen on the passenger side. This is called pay and display (P&D).

What is meant by over payment will not be refunded?
Payment has to be made in time blocks shown on the label. Typically 1 hour blocks. If you do not have the correct change you can tender more than is required. Our machines do not give change and we cannot give you a proportion of more time for the overpayment but you will receive a ticket. E.g. if you want 2 hours at 90p an hour and you only have a £2 coin you can pay with this and get a 2 hour parking ticket. You will not get 20p change, neither will you get parking for 2 hours and 13 minutes.

Faults – our machines are serviced regularly and most faults (94%) are repaired within 1 hour, and 100% of faults are repaired between 1 and 24 hours. Occasionally technology lets us down. In the event of a fault the machines are designed to report to the central server and call the duty technician to attend them. They then take themselves out of service to prevent inconvenience to our customers.

If you experience a problem using our machines please call us and we can put things right for you.
Our number can be found below, on the machines or on notices near the machines.