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You are here:home > Environment > Roads and parking > Roads, highways and pavement maintenance > Street Lighting

Street Lighting

street_light

On 1 April 2010 Southampton City Council, Hampshire County Council and West Sussex County Council entered into the biggest street lighting Private Finance Initiative (PFI) project in the country.

Southampton's £30 million share of the project will see the majority of the city’s 28,000 street lights, illuminated signs and bollards replaced or upgraded with the latest energy efficient equipment. We will be working in partnership to deliver this with an external service provider, Southern Electric Contracting. During the first 5 years, 14,000 lights, signs and bollards will be replaced or upgraded – the remainder will be maintained. The focus for the following 20 years will be on maintaining and operating all the city’s lights to a high standard.

Information about this major project can be found on the Lights on in Southampton web portal.

Enquiries about the street lighting project

If you have any enquiries about this major project and how it might affect your home and the roads in your area, you can enquire online on the new 'Lights on in Southampton' website, or call Southern Electric contracting on: 0800 0482436

Faulty Street Lights

Although we patrol the streets on a regular basis to identify failed lights it helps us to provide a better lighting service if you let us know about any failed lights.

You can now report faults using the new 'Lights on in Southampton' web portal, or simply continue to call Actionline using the contact details below:

Email: actionline@southampton.gov.uk
Phone: 0800 5 19 19 19
Fax: 023 8022 3616

Lamp posts have a number on their side and it helps us if you can tell us what this is when you contact us.

Some faults are categorised as emergencies and we will attend to these straight way.

Street Lighting Frequently Asked Questions

1. What is an emergency?

Some faults are categorised as emergencies and we will attend straight away.

  • Any item of electrical furniture that is on adopted Southampton Council highways, byways & footway land that has suffered visible damage or appears defective. This may be caused by an RTA, vandalism or structural failure. Emergency attendance is also necessary if:

  • A report comes in that 5 or more consecutive lights in one area are out & this is not already on the live cable faults list.

  • There is a report of concrete debris near a concrete column.

  • Smoke coming from any of the above mentioned Electrical furniture.

  • A dry area around the base of a column in wet conditions.

  • Any member of the public reporting receiving a shock after touching the metal work of any electrical items such as; Lamp Columns, High Masts, Sign Posts, Central Island Posts, Belisha Beacons, Bollards, Bulkhead Lights, Subway Lights and Navigation Lights

  • Any Zebra crossing lights that are reported out.

  • Whole of Subway lighting out or vandalised

  • Navigation lights reported out

  • Wig wags (school crossing lights) not operating (Day time only)

Contact information

Contact details for this page are:

For any other council related enquiries please contact: