Oaklands Pool encourages customer feedback in order to improve the services we offer to our customers. Customer comment cards are available at the centre as well as a verbal feedback system for customers to pass on comments informally. Customer comments are monitored on a daily basis.
Customer Comments and Responses - November 2010
Please see below comments and management responses from November 2010:
Comment
Tuesday aqua session always start late due to kayaking.
Response
Thank you for your comment. We do apologise for the delay in starting the class. We are trying to move the kayaking to a different day in the meantime we will endeavour to move the kayaks to the deep end of the pool so the class can start on time.
Comment
Please don't change Tuesday 6pm hydrofit to a Monday as it would mean two sessions on Mondays for those that do the G.P. referral.
Response
Thank you for your comment. We are looking into different instructors and different hydrofit classes. We will take on board all comments and suggestions and try to find a solution to keep the hydrofit classes as they are.
Comment
Your swimming pool is fab your staff are great, I just love it!
Response
Thank you for your comment. We are so pleased you enjoy our swimming pool and all we can offer, we are always looking to improve our service and strive towards customer service.
If you have any comments to make about your visit to the centre or this web site please contact the Duty Manager on 023 8074 1414 or email oaklands.lc@sputhampton.gov.uk
Southampton City Council
