Customer Services

Customer Services

Opening times and contact details for our main offices.

These pages explain the initiatives which have been developed to enable the council to maintain a customer focus.

Contact Details:

Telephone: 023 8083 3385

Details of service:

One of our core values as a council is that we will “maintain a customer focus” in all we do.

We are rated as a “4 star council, improving well” in our recent Comprehensive Performance Assessment. We are continually striving to improve service to our customers, and we want to hear from you if you feel you have a comment on our services.

We have been commended by the Institute of Customer Services as a council that is customer focussed. We try to put our customers first in all we do. On these pages you will find a variety of information that should interest you as a customer of the council and you will find out more about what we are doing to continually improve service to you, our customer.

We are keen to have your feedback, on these pages you will find out how you can let us know about your experiences.

If you have suggestions on how we can improve our customer service web pages – please let us know.

Over the past two years we have been developing our customer care programme – here are just some of our initiatives/achievements:

  • Developed a mandatory half day cusotmer care induction for all new staff
  • Customer Charter survey and publication of new corporate charter and service charters
  • Publication of our A-Z booklet
  • “Back to the floor” exercises for all of our senior managers
  • Our Excellence Award Scheme (now used by at least one other local authority)
  • Production of a training DVD involving customers and staff
  • Continual promotion and reminder of our standards to staff

The following pages contain information on

Last updated: 14 July 2008

Southampton City Council, Civic Centre, Southampton, SO14 7LY - email gateway@southampton.gov.uk - tel 023 8022 3855 - minicom 023 8083 2798