SmartCities card holders will receive a low balance warning message at the bridge when there are eight or fewer crossings left on your SmartCities card. Use the 'Quick top-up' option to quickly add money to your account.
ITCHEN BRIDGE PAYMENTS UPDATE: We are currently experiencing some issues where top-up payments are being made via logging in to Itchen Bridge accounts but the payment is not allocating and the balance on the Itchen Bridge account is not showing that a top-up has been made.
This is being investigated by the software supplier and our IT teams, who are working hard to get this resolved as soon as possible.
For now, we would recommend that you top up via the ‘Quick top-up’ method, where possible, until this has been resolved.
This message will be removed as soon as the issue has been resolved. We apologise for any inconvenience.
IMPORTANT: Itchen Bridge quick top-ups must be made as a single payment. Please do not add other payments such as Council Tax. Your card must be registered for 3D Secure for the payment to be successful.
You can also log into your SmartCities card account to view your balance, crossings and top-up.
View your account details and top-up
Contactless payments are now accepted on the Itchen Bridge.
There is one card reader in place on each booth that will take both the contactless and SmartCities Card payments.
The upgrade means that a small number of older SmartCities Cards will need replacing. If you are one of these card holders we will have sent you an email and a text message already with instructions to contact us so that we can send you a new card.
If you haven’t received this message and your SmartCities Card did not work then we may have out of date contact information for you. If your card does not work please email email@example.com and supply your account number (10 digits – at back of card), address and date of birth. We will send you a new card in the post. If you are awaiting a new card, please press the help button and let the plaza staff know.
We are aware that this transition has caused some issues while it beds in and we get to replacing older cards. We apologise for any inconvenience caused.
You can also top up your account using the following:
- Gateway online payments (Monday to Friday 9.30am to 4.30pm)
- By telephone: 023 8083 3008 (Monday to Friday 8.30am to 5.00pm)
Funds should reach your account in 15 minutes, but we would advise you to allow longer in case of busier periods
Having trouble logging in? Read through our downloadable troubleshooting guide for help with accessing your Itchen Bridge account details
For further assistance please email: firstname.lastname@example.org