Complete your feedback survey

Thank you everyone who returned the customer satisfaction survey forms. We are always interested in your feedback and ideas and appreciate your comments.

Ceremony customer care surveys

  • 96% of customers found it really easy to book their ceremony
  • 96% of customers found the perfect venue and time for their ceremony
  • 97% of customers said that the staff went out of their way to make their ceremony feel special
  • 100% of customers found the registration staff professional, friendly and courteous
  • 100% of customers and their guests said how beautifully decorated the rooms were

Here are some of the comments we received about your August - November ceremonies

‘Always a pleasure to converse with the registrars on the phone and in person. Extremely friendly, lovely people’

‘Our registrar on the day was absolutely brilliant. She made our ceremony fantastic with her happy personality and sense of humour’

‘Very helpful. Talked me through everything and kept asking if I was Ok and needed anything’

‘Very informative and relaxed ceremony’

‘The whole experience was perfect for us, we couldn't fault it at all’

Complete your feedback survey - ceremonies


Registration customer care surveys

1 September - 1 November 2019

  • 96% of customers found the opening times convenient
  • 98% of customers found appointment times to suit their needs
  • 100% of these customer were very satisfied or satisfied with the overall service
  • 100% of customers found staff to be courteous and professional

Here are some of the comments we received about your visit to the Register Office

‘The lady I saw was professional, knowledgeable, thorough and friendly. She instilled a confidence which made this difficult task easier to do’

‘The procedure was explained fully and the officer made us feel relaxed and confident. Excellent service’

‘Easy service, offered a range of appointments. The service ran on time’

‘The Registrar was very caring’

 ‘Very friendly staff and the process was quick and easy’

Complete your feedback survey - registrations and enquiries