Gateway one-stop shop

Gateway one stop shop is near the Civic Centre: One Guildhall Square, Southampton, SO14 7FP

You can use our website to report or apply for services, including:

If you do not have access to the internet at home, you can use one of our new self-serve terminals, you can also visit Gateway to speak with an advisor if you require assistance with the following:

You may be required to wait during busy times so if you would prefer to arrange a specific time, please ring us on 023 8083 2005 to book an appointment.

You can also drop-in to talk about urgent matters such as homelessness and domestic violence. Just speak with one of our friendly floor-walkers on arrival.

You can also make a payment online
Your card must be registered for 3D Secure for the payment to be successful.


  • To renew your disabled persons bus pass and or Itchen Bridge Toll Exemption card.
  • To make a payment for your lost bus pass or SmartCities card

Opening times


Monday to Friday: 9:30am to 4:30pm (last appointment 3:30pm)
Saturday and Sunday: Closed
Bank Holidays: Closed

Please be advised that Gateway is at its busiest on Mondays, following a Bank Holiday or between 12noon and 2pm. To avoid busy periods and long queues, we would advise utilising the online services of the Southampton City Council website which are available 24 hours a day, 7 days a week.

Cash office

You can pay at The Cash Office, One Guildhall Square, Southampton, SO14 7FP. If paying by cheque please make your cheque payable to Southampton City Council and make sure you put your account number on the back so we can allocate your payment correctly.

Opening times for The Cash office:

  • Monday to Friday: 10am to 2pm
  • Saturday and Sunday: Closed
  • Bank Holidays: Closed

Find out more about Gateway accessibility and facilities