Cookies policy

The Southampton City Council website places small files called cookies onto your computer or mobile device. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Southampton City Council makes every effort to maintain the accuracy of the information on this website and this privacy statement applies to this entire website – It does not apply to linked external websites. When linking to another website, we recommend that you read their privacy statement on cookies.

Read on to find out more about the cookies we use, what they are for, and when they expire.

Strictly necessary cookies

Necessary cookies enable core functionality that our website relies on to work. These cookies can only be disabled by changing your browser preferences.

Cookie Name Purpose Expires
CookieControl Civic UK Cookie Control This cookie is used to remember a user’s choice about cookies on our website. Where users have previously indicated a preference, that user’s preference will be stored in this cookie. Six months
lbSO_SCCWEB Load balancing This is used by our network load balancer. End of browser session

First-party cookies

First-party cookies are those set directly by the Southampton City Council website. You have full control over these by using the button below.

Analytical cookies

Analytical cookies are used to collect and report anonymised information on how our website is used. This helps us to improve the website based on the needs and behaviour of our visitors.

Google Analytics

We use Google Analytics cookies to collect information about how visitors use our website. We do not use this for tracking purposes. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. We also collect the following information: IP address, country, browser, operating system, and screen resolution.

Cookie Name Purpose Expiration time
_ga Google Analytics Used to distinguish users. Two years
_gid Google Analytics Used to distinguish users. 24 hours
_ga_(container-id) Google Analytics Used to persist session state. Two years
_gac_gb_(container-id) Google Analytics Contains campaign related information. 90 days
_utma Google Analytics Used to distinguish users and sessions. Two years
_utmb Google Analytics Used to determine new sessions/visits. 30 minutes
_utmc Google Analytics Operates in conjunction with the _utmb cookie to determine whether the user was in a new session/visit. End of browser session
_utmt Google Analytics Used to throttle request rate. 10 minutes
_utmz Google Analytics Stores the traffic source or campaign that explains how the user reached your site. Six months


Crazy Egg

We use Crazy Egg to learn about how our website is being used and consider how we can improve the experience for our users. Crazy Egg collects aggregated information and individual anonymised recordings showing how website visitors use the website:

  • Whether they are a new or returning visitor
  • Page(s) viewed and form(s) interacted with
  • Length of visit and time on each page
  • Usage of page e.g. where visitors scrolled and/or clicked
  • Information about the visitor’s device and referral information

Keystrokes are not recorded and are automatically masked by Crazy Egg. You can view Crazy's Egg's Privacy Policy and how to opt out of Crazy Egg tracking on all websites. You have full control over these by using the button below.

At any time, a Crazy Egg Client or Crazy Egg Visitor may access and/or modify their Personally Identifiable Information or other Information stored by Crazy Egg on their behalf, to enable them to access, rectify and restrict processing of their respective Information, and allow them to export their Information, by accessing their Crazy Egg account and contacting Crazy Egg at

Cookie Name Purpose Expiration time
_ceir, is_returning Crazy Egg Track whether a visitor has visited the site before Five years
_CEFT Crazy Egg Store page variants assigned to visitors for A/B performance testing One year
cer.s Crazy Egg Track a recording visitor session unique ID, tracking host and start time Recording session (expires when the browser is shut down)
cer.v Crazy Egg Track whether a visitor has visited the site before Up to 31 days (expires on the first of the month)
ce.s Crazy Egg Track whether a visitor has visited the site before Five years


Personalisation cookies

We use a personalisation cookie to remember your address for you when you use the Where I Live tool on our site. This makes it easier to see various services near you and saves you entering this information next time.

Cookie Name Purpose Expires
SCCWILCookie Where I Live This cookie remembers the address you enter when you use the Where I Live tool on our site. Six months


Communications and marketing cookies

We use communications and marketing cookies to share information about your use of our site to help us show you relevant content on other platforms.


We use a Facebook pixel for the purpose of sharing information about your use of our site, such as what pages you visit. This helps us show you relevant advertising content when you are on Facebook.

Visitors can view their Facebook ads settings and update their preferences at any time. Consent for Facebook third-party cookies cannot be automatically removed by our tool, so please opt out manually.

Cookie Name Purpose Expiration time
_fbp Facebook First-party cookie. Three months
  Facebook Third-party cookie, set by End of browser session
fr Facebook Third-party cookie, set by Three months


How do I change my cookies settings?

You can change your cookie preferences at any time by clicking the button below. You can then adjust the available sliders to ‘On’ or ‘Off’, then click ‘Confirm your choices’. You may need to refresh your page for your settings to take effect. Consent for Facebook third-party cookies cannot be automatically removed by our tool, so please opt out manually.

Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit or

You can also opt out of being tracked by Google Analytics across all websites.

Legacy cookies

The above information relates to the cookies we currently set on our website. If you have visited our website before and other cookies have been set on your device, those cookies will clear when they reach their expiration date. If you wish to clear all cookies from your device, please follow the instructions in your browser. This is sometimes described as clearing your browser cache.

Third-party cookies

Third-party cookies are those set by another domain other than the one you are visiting. For instance, some of our web pages may contain content from other sites, like YouTube or Google Maps, which may set their own cookies.

We also use some third-party cookies to help us deliver our services. Please see these links for their cookie policies:

In these instances, please refer to the cookies policy of the third party for further information about their cookies and details on how to opt out.

If you have any concerns or questions relating to this statement then please contact:

Date last updated: 20 February 2020