Need to get in touch? Try our webchat service – simply click on the webchat icon on the right-hand-side of the screen to start a chat with one of our customer service advisors. 

Our webchat service is a quick and convenient way of getting in touch with us. Webchat is an online system that allows you to communicate with us in real time and is really easy to use. Simply click on the webchat button, enter your name and question, and we will connect you with an advisor. Webchat is available 8:30am to 8pm, Monday to Friday, not including bank holidays. You can also leave us a message outside of these hours or when our service is particularly busy.

Webchat privacy policy

Webchat is available for a number of services on the Southampton City Council website.

If you engage with our webchat, we may collect

  • Your name and email address
  • Chat transcripts
  • Completed surveys
  • Automatic information, such as IP address, operating system and type of browser and the geographical location

Data from each 'chat' will be held for six months and may be used when looking into your enquiry and for quality purposes. You may be asked to complete a short survey on completion of your webchat. All answers for the survey are anonymised and will be used for service improvement.

We use a third party service provider, Click4Assistance, to assist us in hosting the webchat platform. You can read their privacy policy on the Click4Assistance website.

Try our webchat service.