Last updated: 6 November 2020
We are committed to supporting the most vulnerable in our community as well as providing critical services that still need to be available for groups including older people, those who need safeguarding and those in receipt of benefit payments.
We are working to keep as many services open as possible during this time of increased national restrictions. We want to support your health and wellbeing while keeping you safe, and we recognise how valuable these services are to you.
The Government has stated in their guidance that you are able to access services that support your care. You can see the latest guidance here under section 3.
Here is a list of the council services that are available to you and how you can access them:
If you are unable to access the day services that you usually use, we will review your support plan to ascertain how you can continue to access support in an alternative way. Examples of this type of support could include: going for walks with a support worker (you and a support worker only) or accessing online activity support groups. There are a range of activities and you and your carer will help to determine the best options.
You will be able to access respite services. The support available will be limited to caring for people from one household at any one time. We will be prioritising access by reviewing the needs of those being cared for and their carers.
If you have a loved one, family member or friend currently in a care home, the care home will keep the next of kin updated on what the latest arrangements are.
Support available to you
If you have any questions or need support please get in touch with the COVID-19 helpline.
The COVID-19 helpline is open Monday to Friday, 8.30am to 5pm by calling 023 8083 4800. Or if you need to talk to someone about your care and support needs please telephone 0238 0833 003.
Home care and residential care
Please visit our care homes pages for more information.