Last updated: 12 April 2021
We are committed to supporting all our residents and providing extra support for the most vulnerable in our community. We will be working to keep providing critical services that need to be available for groups including older people, those who need safeguarding and those in receipt of benefit payments.
Here is a list of the council services and their current status during national lockdown:
Visiting care homes
Care home residents are currently able to nominate two named individuals for regular indoor visits (following a rapid lateral flow test). We recommend you contact individual homes before visiting to confirm their most up to date visiting policy. No visits will be permitted in the event of an outbreak.
The return to services from week commencing 5th April is with the expectation that all services will be able to resume their operations in a COVID-19 secure way, similar to how they were operating last Autumn. This means that certain limitations will continue to need to be in place for the time being. These include
- A continuation of robust infection control measures based on the providers’ environmental risk assessments
- Staff and service users not attending if they have symptoms
- A maximum of 15 individuals that use the service in one building at any one time
- Clients and staff being restricted to small bubbles and not mixing across these, and
- People being restricted to choosing to attend just one day service
We will keep the re-opening date under regular review to make sure that the national or local position does not change again – for example if infection rates start to rise again across the city or a new variant of concern emerges.
In the meantime, day service providers have been asked to continue to offer remote support to individuals, in the form of keeping in touch/welfare calls, activity packs and online sessions.
You will be able to access respite services. The support available will be limited to caring for people from one household at any one time. We will be prioritising access by reviewing the needs of those being cared for and their carers.
Home care and residential care
Please visit our care homes pages for more information.
Support available to you
If you have any questions, need support, emergency food support, help with getting medication, or would like someone to talk to please get in touch with the COVID-19 helpline.
The COVID-19 helpline is open Monday to Friday, 8.30am to 5pm by calling 023 8083 4800, or complete our online form. If you need to talk to someone about your care and support needs, please telephone 0238 0833 003.