FAQs

Anyone with one or more of the coronavirus symptoms should self-isolate and book a free test. There are several walk-through testing sites across Southampton that you can attend by booking an appointment. Home testing kits are also available. Find out more about getting tested for coronavirus in Southampton.

Please be aware that permit parking and Pay & Display parking restrictions are still in place, so we recommend that you continue to check the restrictions when you park. Enforcement is expected to carry on as usual.

We know that some residents who have a confirmed COVID-19 case or have been advised to isolate may be concerned about how to move their vehicle.

The legislation for "self-isolation" allows for a number of circumstances where people may need to leave isolation. This includes "to fulfil a legal obligation". We have discussed this with our Legal Services team and they are satisfied that relocating a vehicle parked in contravention of a restriction would meet that criteria. Moving a vehicle would also not involve coming into contact with a third party.

All bin collections are running as normal. The Household Waste and Recycling Centre (HWRC) at Millbrook will remain open to those with pre-booked time slots. You can find all our service updates online.

All of our parks and open spaces are open for use. Certain facilities may be closed due to current restrictions but public toilets are open in several locations.

Please see our coronavirus pages for all of the council's information on the support and advice available to you, as well as all the updates on our local response to coronavirus. This includes the latest updates on the services and venues.

You can keep entertained with free library content without even going to the library. Explore our digital library and discover a wide range of resources to find something interesting to read, listen to or learn. They are free to use and all you’ll need is your Borrower number and PIN.

You can also see the latest services available at your local library.

No, the council will not issue refunds in this situation. You should speak to whoever you purchased tickets or made any bookings with.

Focus on trusted sources, like GOV.UK, NHS and the council. Be careful and considered, you play an important role in not sharing incorrect information. This BBC blog explains a bit more about that and you can also read our information about avoiding COVID-19 scams.