Contacting Us - Coronavirus updates

Last updated: 04 November 2020

Our contact centre colleagues are working incredibly hard in difficult circumstances to serve you. All lines are open as normal, however we are still prioritising critical services so occasionally wait times may be increased. You can also use our webchat service to get support.


Gateway will be temporarily closed from 5 November 2020.

The cash office is not currently open. Payments can be made online.