Complaints procedure stage 1

If you would still like to make a formal complaint, please contact the service directly by submitting our online complaints form.

Complaints form

We aim to acknowledge your complaint within three working days. The service will launch an investigation and decide on the most appropriate course of action. The relevant service manager will then respond to your complaint within 20 working days. If your complaint is very complicated, we may need more time, but we'll let you know if this is the case. For complaints about children's services, you will receive a response within 10 working days.

Complaints procedure stage 2