The best way that you can ensure your family and home stays as safe as possible during a flood is through preparation.

  1. Find out if you are in a flood risk area, you can do this by checking the Environment Agency's flood risk maps
  2. Sign up for flood warnings online or by phone on the Environment Agency’s 24 hour Floodline on 0345 988 1188
  3. Make sure you are aware of your Sites Flood Plan or create your own Personal Flood Plan
  4. Check you have the correct insurance that will protect your property against flood damage expenses
  5. Make a flood kit/grab bag. This will include emergency supplies that are easily accessible in case of evacuation. For help with preparation of a flood kit, we have prepared a checklist of items to include in your ‘grab bag
  6. Protecting your property from the outside by installing various defence measures. For information, see the National flood forum’s advice on how to protect your home or check the Blue Pages for flood protection services and products

Flood kit checklist

Preparation is the easiest way to ensure you and your family are safe in an emergency. Use the items in the checklist and any other items you feed you may need to create a 'grab bag' in case of evacuation.

Sandbag requests

Requests for sandbags should be made by calling the council on 023 8083 3000 (Mon-Fri 8:30am to 5:30pm) or for emergencies outside these hours 023 8023 3344

Please be aware that all requests for sandbags are dealt with on a case-by-case basis as any supplies held by the Council are used to support the emergency services when and where they are required.

Sandbags are readily available to purchase from builders merchants and DIY stores across the city, but it is advised that you call the store to check stock levels before travelling.

How to use sandbags

You must ensure that sandbags are used and stacked correctly in order to protect your property as much as possible from flooding. For more information and advice, please see the Environment Agency’s guide on Sandbags.