If you feel that your needs will not be met by the support that is available from local care support services or from other sources, you can check if you qualify for Social Care through the Council.
You can find more information about local care support for adults from our Southampton Information Directory website.
How to start social care
We understand that everyone has different needs, which is why it is important to get an idea about your needs as soon as possible.
Before you begin, you may want to find out more about your eligibility. You can find out about how we decide on eligibility via the Do I Qualify for Social Care? section on our website.
We also have an Adult care eligibility page which contains more detail about our eligibility criteria.
One of the ways to start your social care is to be referred to us by your doctor.
If they feel you are struggling to cope, they can complete an assessment and send it in to us so that we can be made aware of the care that you need.
Once your referral has been made, we will send someone out to discuss your care issues with you and create a care plan that suits your needs.
Local guidance and support
You can find more information about local care support for adults from our Southampton Information Directory website. You can also find out how we assess eligibility for care and support.
An assessment will recommend whether you or an elderly relative are likely to qualify for care support. A referral can then be sent to us if you believe a full assessment of care needs is required.
Direct payments are available to you if you are eligible for help from social care. They allow you to receive money to buy services or equipment for your eligible needs, instead of the council arranging this for you.
You can discuss this with your social worker or care manager when they assess your needs. Most people who are eligible for help from social care may have a Direct Payment.
The money will be paid to you or in some cases to your nominated carer, once we have assessed what your needs are.
Direct Payments are tax free and will not affect any benefits you may be receiving.
The Care and Health Information Exchange (CHIE)
The Care and Health Information Exchange (CHIE) is a secure system which shares health and social care information from GP surgeries, hospitals, community and mental health, social services and others. CHIE helps professionals across Hampshire, the Isle of Wight and surrounding areas provide safer and faster treatment for you and your family. For further information visit the CHIE website.