How does it work?

By pulling a cord or pressing a wrist or neck pendant, customers will immediately be put in contact with a local operator. Some of our more sophisticated equipment will automatically trigger a call even if the customer is unable to press a button. We can then send emergency help, contact family members or simply have a reassuring chat, depending on the situation.

We have local staff who answer calls and visit (if they can assist e.g. a customer has fallen and is uninjured) within 45 minutes.

Please note that our responders are unable to provide personal care (such as bathing).

Devices you can choose from include a cord, clip-on, wrist or neck pendant.

Necklace personal alarm
Necklace personal alarm
Wrist personal alarm
Wrist personal alarm
Help at home - necklace alarm
Help at Home - necklace alarm
Help at Home - alarm
Help at Home - alarm

Who is it for?

Is this service for me or my family member?

Our service is available to anyone who wants some reassurance that they can call for help quickly and easily in case of an emergency. This could be because they are elderly, or have a disability of any age and would like peace of mind.

The only restriction is that you must live in Southampton or within 20 miles of the city boundaries.

You may be referred by social workers and health professionals in Southampton.

Complete our application for telecare