Call 999 if it is an emergency and the child is in immediate danger
You might feel that a child is not at risk of harm at the moment but their family needs more support to fully meet the child’s needs and prevent any issues from increasing. Our Early Help Hub can help with this.

What is early help?

Sometimes families benefit from having a professional network of support around them to help with things like their family’s health, getting into work and improving school attendance. The support we offer through our Early Help Hub is based on what each family needs and it’s totally voluntary so it only takes place if the family agree to it.

The team work with the whole family, helping to identify the areas of support needed and pulling a plan together. The team contains multi-agency, skilled workers from many different services and backgrounds including:

  • Social Workers
  • Health Visitors
  • School Nurses
  • Education Welfare Officers
  • Family Engagement Workers
  • Youth Engagement Workers
  • Youth Offending Service

The support offered by our Early Help Hub includes the successful Families Matter programme, which is Southampton’s response to the Government’s Troubled Families agenda. Find out more about Families Matter.

How can I access early help or refer a family?

You can compete the online referral form which will be sent directly to the Early Help Hub when you submit it. Alternatively you can download a referral form and send it, along with a completed information sharing consent form, to

If you have already completed an Early Help assessment with signed consent and information completed in full, you do not need to use this form.

If you have any questions or need help completing the form, you can contact the team on 023 8083 3311 or email

If you are a school with access to Anycomms contact then please get in touch via ANYCOMMS; Early Help – Families Matter.

What happens next?

Once completed the referral form will be opened and the referrer will be contacted within five working days to discuss the referral further. If the referral has been completed by a professional we will call the family and discuss the referral with them and identify what support they would like. Depending on what level of support is required a decision will be made within ten working days and the referral will be sent to the appropriate team. The family and referrer (if required) will be updated of the outcome along with contact numbers for the allocated team if needed. The team will then contact the family to introduce themselves and discuss what will happen next.

The Early Help Hub also has links with community organisations. The outcome of the referral may be that one of these will be able to support you. More information on these organisations can be found on the Southampton Information Directory.

Contact details

For more information about our Early Help Hub or to discuss a referral please contact us. We are available Monday to Friday, 9am to 5pm (closed on Bank Holidays).

Telephone: 023 8083 3311