Cartoon image of someone servicing a boiler

Did you know that badly fitted and poorly serviced gas appliances can cause gas leaks, explosions, fires, and carbon monoxide (CO) poisoning?

Carbon monoxide poisoning symptoms can be mistaken for flu, food poisoning, viral infections and tiredness. Every year people are injured or die from faulty gasworks.

Our legal duty to you

It is Southampton City Council’s legal duty to you, as a council tenant, to make sure all council-owned gas appliances and carbon monoxide detectors are checked by our Gas Safe engineer at least once a year. This can be either a gas service or inspection.

You will receive a letter in the post two weeks before the scheduled appointment date, telling you the day and time of this appointment.

Your duty to us

As a tenant, you have a legal duty to allow our engineer into your home so that checks can be carried out.

Gas service appointments cannot be cancelled as we are obliged by law to follow this process and complete the service for you. We will only be able to rearrange this appointment within five working days of the original appointment date.

If you are no longer available, you need to let us know as soon as possible. You can use our online form, as long as the appointment is not today or tomorrow, and this is your first or second appointment.

Rearrange a Gas Service

If your appointment is today, you will need to contact housing services as soon as possible. If you have received a final notice from us, and the date of the appointment is not convenient, you will need to call us directly on 023 8083 4906.

If you have personally-owned gas appliances, we recommend that you have these regularly checked by a Gas Safe engineer and certified accordingly.

All Gas Safe registered engineers carry a Gas Safe ID card. Don’t ever be afraid to ask to see it when they arrive at your property to carry out gas work – and remember to check the front and back of the card. Find out more about the Gas Safe Register.

If you are thinking about installing a gas appliance (excluding cookers) don’t forget you must obtain permission and the appliance must be installed by a Gas Safe engineer.

Email your request to:

What to do if you are worried about gas safety or suspect a gas leak

 If you smell gas or are worried about gas safety, phone the National Gas Emergency Number on 0800 111 999 (minicom service is available on 0800 371 787).

Follow the steps below:

  • Open doors and windows to ventilate the property
  • Turn off the gas supply at the meter (Unless the smell of gas and the meter are in a cellar)
  • Put out naked flames and don't smoke.
  • Don't turn off or on any power or light switches.
  • Don't enter the cellar if the smell of gas is in there.

When you call 0800 111 999, the operator will ask you a few questions about the gas leak, which you can find on the Gas Safe Register website.

General Gas Safety checks


  • Allow us into your home to carry out an annual gas safety check
  • Make sure an adult is at home for your appointment
  • Report any problems with our gas appliances immediately on 023 8083 3006
  • Make sure we can get to your appliances and gas meter
  • Test your carbon monoxide detectors weekly


  • Block any air vents to gas appliances
  • Use portable oil, paraffin or bottled gas heaters or cookers
  • Block gas flues or chimneys taking away fumes from gas appliances
  • Carry out any DIY work on gas

You could be breaking the law and putting your health and safety and those around you at risk.

Portable heaters

It is a condition of your tenancy that you must not use these types of heaters or cookers in your home. This includes using any bottled, cylinder or Calor gas. There are very good reasons for this:

They can be a fire risk

Carbon monoxide can suffocate people if an appliance is used in a poorly ventilated room, or is faulty and does not burn properly

When in use they are a major cause of condensation. For every litre of fuel burnt a litre of moisture is produced. This moisture then settles on walls, windows and other cold surfaces

Useful websites