Requesting an adaptation for a disability

If you have a disability and need help managing daily activities at home, our team of Housing Occupational Therapists (OTs) and Occupational Therapy Assistants (OTAs) can recommend home adaptations to make your life easier.

How can I request an assessment?

Please email Adult Social Care Connect on or call on 023 8083 3003 with brief details of your request, information about your disability, and your contact details. The team at Adult Social Care Connect will speak to you about your needs and make sure you are referred to the right service.

What happens after my Occupational Therapist has visited?

If we recommend a major adaptation, your home will be assessed to check the work is feasible.

  • If the work is feasible, in most cases it will be completed by our in-house team of contractors. For some work, an external contractor will complete it on our behalf
  • If it is not feasible, we may be able to explore alternatives. Occasionally, it’s not possible to adapt a home and you may need to consider moving home. Your Occupational Therapist can advise you on this and may be able to provide a report of your needs to support your application

No major adaptations will be completed if you are already planning to move home. In this case, only minor adaptations, such as grab rails, will be completed.

How long will I have to wait for the feasibility check and for the work to begin?

Waiting times will depend on your assessed priority and can change due to demands on the service and budgeting constraints. Your Occupational Therapist can give you a current estimate on waiting times, but unfortunately not a definite timescale. If there is a significant change in your medical condition, please contact our team.

Will I have to pay for my adaptation?

No. If we recommended an adaptation, we will pay for it. However, if you’d rather not wait, or you want to achieve an option we can’t provide, you can complete some or all the work privately. If you choose to do this, please ask for our permission first by emailing us on

What about maintenance of my adaptation?

We will maintain and repair adaptations we’ve installed. You can report a repair here.

Where can I get more information?

Please download our leaflet for more details.