Your rent
Online portal upgrade
Our online portal which allows you to view your rent balance, transactions and account details is being upgraded and is unavailable until, at the latest, Friday 8 December. During this time, you will still be able to make rent payments using the “Pay your housing rent” link below.
When you log on to your online rent account after 8 December, you’ll notice that the portal will look different but don’t worry it still has all the same information as previously, plus we will be adding some new features over the next few months to further improve the online service for you.
If you do not currently have an online rent account, but would like register to use this convenient service to view your account and make payments, simply register online once the service is available after 8 December.
There are several ways to pay your housing rent. You will need your payment reference number which will start with either a 14/15/16/17 or 18.
Through your online account
Once you have registered, you can see your transactions, check your balance and pay your rent.
Registration is quick and easy. You will need your payment reference number handy; which will start with either a 14/15/16/17 or 18.
Register for an online rent account
If you've already registered and wish to pay your rent online now, please login using the link below.
One off online payment
You can make a debit or credit card payment online via the council's secure online payment service.
Before you make a payment
You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.
You will need:
A debit or credit card (registered for 3D secure)
Payment reference number which will start with either a 14/15/16/17 or 18
Other ways to pay your housing rent
Direct Debit SHOW
Standing Order SHOW
By phone SHOW
Allpay card SHOW
What to do if you have problems paying your rent
If you are struggling to pay your rent or need help with your online rent account, please contact the Customer Payment and Debt team:
- Telephone: 023 8083 3388
- Email: cpd.general@southampton.gov.uk
Financial support and debt advice
If you are having money problems and are struggling to pay your rent or other bills talk to our Welfare Rights & Money Advice Team who can offer advice and assistance. They can help you to:
- claim any benefits you may be entitled to
- draw up a budget so you can see exactly what your financial position is
- explain which debts should be paid first and why they are so important
- negotiate affordable repayments with your creditors and respond to court action
For step-by-step information to help you sort out your money problems, you can view and download our self-help dealing with debt magazine or alternatively, you can take a look at our online debt toolkit.
Housing Benefit and Council Tax Reduction
Housing Benefit and Council Tax Reduction may be able to help you pay some or all your rent and Council Tax costs. Use the benefit calculator to find out how much benefit you may receive.
