There is extra advice on money, benefits and payments due to COVID-19. Check the latest information.
Council tenants rent account online
You can now check your rent account online. Once you have registered, you can see your transactions, check your balance and pay your rent.
Registration is quick and easy. You will need to have your payment reference number handy; this will start with D (14), I (15), F (16) or H (18).
Register for an online rent account
If you've already registered and wish to pay your rent online now, please login using the link below.
Login to your rent account
Please note that this is a separate login than that used for the Southampton City Council eStore.
Other ways to pay
Rent can be paid by Direct Debit, Standing Order, PayPoint payment card or online using a debit or credit card. You will need the payment reference number which will start with D (14), I (15), F (16) or H (18).
Problems paying your rent or need help with your online rent account?
If you are struggling to pay your rent or need help with your online rent account please call the Customer Payment and Debt team on 023 8083 3388 or send us an email at firstname.lastname@example.org
Further help can also be found by:
Housing Benefit and Council Tax Reduction
Housing Benefit and Council Tax Reduction may be able to help you pay some or all of your rent and Council Tax costs.
Use the benefit calculator to find out how much benefit you may receive.