Online portal upgrade
Our online portal which allows you to view your rent balance, transactions and account details is being upgraded and is unavailable until, at the latest, Friday 8 December. During this time, you will still be able to make rent payments using the “Pay your housing rent” link below.
When you log on to your online rent account after 8 December, you’ll notice that the portal will look different but don’t worry it still has all the same information as previously, plus we will be adding some new features over the next few months to further improve the online service for you.
If you do not currently have an online rent account, but would like register to use this convenient service to view your account and make payments, simply register online once the service is available after 8 December.
There are several ways to pay your housing rent. You will need your payment reference number which will start with either a 14/15/16/17 or 18.
Through your online account
Once you have registered, you can see your transactions, check your balance and pay your rent.
Registration is quick and easy. You will need your payment reference number handy; which will start with either a 14/15/16/17 or 18.
If you've already registered and wish to pay your rent online now, please login using the link below.
One off online payment
You can make a debit or credit card payment online via the council's secure online payment service.
Before you make a payment
You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.
You will need:
- A debit or credit card (registered for 3D secure)
- Payment reference number which will start with either a 14/15/16/17 or 18
Other ways to pay your housing rent
Direct Debit SHOW
The best way to pay your rent is by direct debit and this can be done weekly on a Friday or monthly on the first day of each month. Most banks and building societies will let you pay your rent this way providing you have the right type of account.
You must make sure there is enough money in your account to pay your direct debit, otherwise your rent will not be paid, and you may be charged a fee by your bank.
You can set up your Direct Debit by calling us with your bank details on 023 8083 3388. We will contact your bank and arrange the Direct Debit for you.
Standing Order SHOW
This is an arrangement between you and your bank. You will need the payment reference number, which is on your rent statement, together with our bank details:
- Bank: Lloyds Bank
- Sort code: 30-00-00
- Account number: 00332526
Your payment reference number will start with D or 14, I or 15, F or 16, G or 17, H or 18 and is followed by six digits. You will need to use for example:
- If D123456 use 14123456
- If I123456 use 15123456
- If F123456 use 16123456
- If G123456 use 17123456
- If H123456 use 18123456
By phone SHOW
Call our 24-hour automated phone line on 023 8083 3001 and follow the instructions. You will need your six-digit payment reference number and debit or credit card to hand.
On completion of the transaction, you will be issued a reference number. We advise you to note this number should you need to contact us about this transaction in the future.
Currently, you can pay by phone for payment reference numbers starting with D, I or H.
Allpay card SHOW
An Allpay card allows you make a payment at the Post Office or shops that show the PayPoint logo.
Request an Allpay card by email: email@example.com or call 023 8083 2556.
You need to provide: Your title, your name and surname, your full address including postcode, your payment reference number (will start with D or 14, I or 15, F or 16, G or 17, H or 18) and a contact phone number.
What to do if you have problems paying your rent
If you are struggling to pay your rent or need help with your online rent account, please contact the Customer Payment and Debt team:
- Telephone: 023 8083 3388
- Email: firstname.lastname@example.org
Financial support and debt advice
If you are having money problems and are struggling to pay your rent or other bills talk to our Welfare Rights & Money Advice Team who can offer advice and assistance. They can help you to:
- claim any benefits you may be entitled to
- draw up a budget so you can see exactly what your financial position is
- explain which debts should be paid first and why they are so important
- negotiate affordable repayments with your creditors and respond to court action
For step-by-step information to help you sort out your money problems, you can view and download our self-help dealing with debt magazine or alternatively, you can take a look at our online debt toolkit.
Housing Benefit and Council Tax Reduction
Housing Benefit and Council Tax Reduction may be able to help you pay some or all your rent and Council Tax costs. Use the benefit calculator to find out how much benefit you may receive.