Your rent

The best way to pay your rent is by direct debit and this can be done weekly on a Friday or monthly on the first day of each month. Most banks and building societies will let you pay your rent this way providing you have the right type of account.

You must make sure there is enough money in your account to pay your direct debit, otherwise your rent will not be paid, and you may be charged a fee by your bank.

You can set up your Direct Debit by calling us with your bank details on 023 8083 3388. We will contact your bank and arrange the Direct Debit for you.

This is an arrangement between you and your bank. You will need the payment reference number, which is on your rent statement, together with our bank details:

• Bank: Lloyds Bank
• Sort code: 30-00-00
• Account number: 00332526

Your payment reference number will start with D or 14, I or 15, F or 16, G or 17, H or 18 and is followed by six digits. You will need to use for example:

• If D123456 use 14123456
• If I123456 use 15123456
• If F123456 use 16123456
• If G123456 use 17123456
• If H123456 use 18123456

Call our 24-hour automated phone line on 023 8083 3001 and follow the instructions. You will need your six-digit payment reference number and debit or credit card to hand.

On completion of the transaction, you will be issued a reference number. We advise you to note this number should you need to contact us about this transaction in the future.

Currently, you can pay by phone for payment reference numbers starting with D, I or H.

An Allpay card allows you make a payment at the Post Office or shops that show the PayPoint logo.

Request an Allpay card by email: bss.finance@southampton.gov.uk or call 023 8083 2556.

You need to provide: Your title, your name and surname, your full address including postcode, your payment reference number (will start with D or 14, I or 15, F or 16, G or 17, H or 18) and a contact phone number.