Your rent

Southampton Housing Self-Serve

There are several ways to pay your housing rent. You will need your payment reference number which will start with D or 14, I or 15, F or 16, G or 17, H or 18.


Through your online account

Once you have registered, you can see your transactions, check your balance and pay your rent.

Registration is quick and easy. You will need your payment reference number handy; which will start with D or 14, I or 15, F or 16, G or 17, H or 18.

Register for an online rent account

If you've already registered and wish to pay your rent online now, please login using the link below.

Login to your rent account


One off online payment

We are aware that customers using cards issued by Nat West and Royal Bank of Scotland (RBS) are experiencing issues when making payment through our web site. We apologise for the inconvenience and advise using a card issued by an alternative bank until this is resolved. If you have a payment that is interrupted or appears to fail, we recommend that you first check the payment with your bank before attempting to make the payment again.

You can make a debit or credit card payment online via the council's secure online payment service.

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Before you make a payment

You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.

You will need:

  • A debit or credit card (registered for 3D secure)
  • Payment reference number which will start with D or 14, I or 15, F or 16, G or 17, H or 18

Pay your housing rent


Other ways to pay your housing rent

Direct Debit SHOW


Standing Order SHOW


By phone SHOW


Allpay card SHOW


What to do if have problems paying your rent

If you are struggling to pay your rent or need help with your online rent account, please contact the Customer Payment and Debt team:

Financial support and debt advice

If you are having money problems and are struggling to pay your rent or other bills talk to our Welfare Rights & Money Advice Team who can offer advice and assistance. They can help you to:

  • claim any benefits you may be entitled to
  • draw up a budget so you can see exactly what your financial position is
  • explain which debts should be paid first and why they are so important
  • negotiate affordable repayments with your creditors and respond to court action

For a copy of the ‘Dealing with Debt’ self-help magazine which provides step by step information to help you sort out your money problems email us at welfarerights.advice@southampton.gov.uk or call 023 8083 2339, alternatively you can take a look at our online debt toolkit.

Housing Benefit and Council Tax Reduction

Housing Benefit and Council Tax Reduction may be able to help you pay some or all your rent and Council Tax costs. Use the benefit calculator to find out how much benefit you may receive.