If you want to know how the housing department measures its performance or what happens when a target is not met, then the tenant scrutiny panel may be exactly the group for you.
The panel has four objectives:
- To look at housing performance information and, where necessary, recommend areas for improvement
- To look at all new housing policies and provide a customer perspective on them
- To look at customer complaints as part of the council’s complaint procedure
- To keep Southampton City Council tenants fully informed of its activities and findings
The panel has been responsible for, amongst other things, the introduction of cleaners in our walk-up blocks and the Green Space Monitors who monitor the grounds maintenance service in their areas. The panel currently meets every other Thursday from 1-4pm.
Join the tenant scrutiny panel