If you want to know how the housing department measures its performance or what happens when a target is not met, then the tenant scrutiny panel may be exactly the group for you.

The panel has four objectives:

  1. To look at housing performance information and, where necessary, recommend areas for improvement
  2. To look at all new housing policies and provide a customer perspective on them
  3. To look at customer complaints as part of the council’s complaint procedure
  4. To keep Southampton City Council tenants fully informed of its activities and findings

The panel has been responsible for, amongst other things, the introduction of cleaners in our walk-up blocks and the Green Space Monitors who monitor the grounds maintenance service in their areas. The panel currently meets every other Thursday from 1-4pm.

Join the tenant scrutiny panel