Mystery shoppers

At Southampton City Council, we train tenants to go undercover to investigate the service supplied to tenants and leaseholders by our housing department.

This helps us to identify areas of improvement and highlights good service. When the service is not so good, we use this information to provide additional training for our staff so that poor service will be a thing of the past.

If you fancy some mystery shopping without visiting any shops or spending a penny, get in touch and make your mark on the housing service.

How to become a mystery shopper

You can fill in the form to let us know you would like to become a mystery shopper:


Before you fill in this form

You won't be able to save this form to complete later, so please allow yourself a couple of minutes to fill in the form.

Become a mystery shopper

If you need further information, contact the Tenant Engagement team by: