tenants’ link

Information for Tenants and Leaseholders
Residents get involved in Northam

Rent increase

Remember that council rents are increasing from 5 April 2021. If you haven’t done so already, tell DWP your new rent or service charge amount to ensure you receive all the benefit money you’re entitled to. You can manage your rent account online where you can see your transactions, check your balance and pay your rent.

If you’re struggling to pay your rent, please talk to us so that we can work out a way forward together. Simply email us or call 023 8083 3388 and we can offer support to help you keep your home. Our Welfare Rights & Money Advice Team are also on hand to provide free, confidential advice and assistance with any money, debt and benefit issues.

Look after your dog

For many dog owners, the lockdown has meant more time at home with their canine companions. But in some areas of the country the pandemic has led to an increase in dog thefts as criminals have capitalised on the increased demand and soaring prices for dogs and puppies. When Lady Gaga’s two French bulldogs were stolen in America recently it made headlines around the world and led to lots of publicity about stolen dogs and puppies here in the UK. Although Hampshire Constabulary have confirmed dog thefts are not on the rise locally, they say it’s worth remembering to make sure your dog is microchipped and to keep your dog in sight when you’re out walking. If you do see anything suspicious while walking your dog call 101 or contact Hampshire Constabulary. Remember if you are thinking about getting a dog, you’ll need to check with us first.

Community support

If you’re part of a community group check out our community support webpages for lots of practical information, useful tips and policies to help start, fund and run a local community group. You can also view the diversity calendar for details of awareness and special days throughout the year which may help you to decide when to hold an event after lockdown restrictions have eased.

Tenants Tell Us is now live!

We’ve just sent out the first survey to everyone who has signed up to our Tenants Tell Us scheme. The survey only takes five minutes to complete and the responses will help shape the future of the Housing Service for you, our customers. You can have your say now and also sign up to make sure you receive the next survey straight to your inbox.

Feature News

Pound coins on a council tax bill

Are you missing out on a Council Tax discount?

If you or someone you care for has a “severe mental impairment” you could be eligible for a discount in your Council Tax bill or even exempt from paying it at all.

Northam aerial view

Northam's new block reps

One thing the pandemic has taught us is the importance of community. And a positive consequence of COVID-19 has been an increase in the number of council tenants offering to become block reps.

Women in counselling session

Worried about domestic abuse?

If you, or someone you know, is at risk of domestic abuse you have a right to ask for more information about the abuser.

Wooden flooring being laid

DIY dos and don'ts

If you’ve got bigger plans than just a spring clean this April, read our useful guide on what you need to know before you start any DIY and home improvements in your council property.

Tree pruning crew at work

Looking after the city's trees

After a winter in lockdown, we’re all looking forward to getting out in the fresh air and enjoying nature. Whether you’re heading for the back garden or your local park, take time to appreciate the trees and plants all around and feel a connection with nature. This can really lift your mood and help you feel positive, which is good for your mental health and wellbeing.

Customer feedback screen with faces

Letting us know if things go wrong

Sometimes you may feel the need to make a complaint about one of the services you receive from us as your landlord.

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