tenants’ link

Information for Tenants and Leaseholders
Man shopping

We’re all dealing with the impact of COVID-19 and the lockdown which has changed life as we know it. This month’s Tenants’ Link includes useful ideas on how to stay positive and keep active while you’re stuck at home. There’s also important information if you’re sick or claiming benefits, and financial help available if you’re struggling to pay your bills at this time.

It’s crucial that the most vulnerable and isolated people aren’t forgotten, which is why we’ve launched a Community Support Hub and a dedicated helpline for those who are unable to rely on friends and family for practical help at the moment. If you (or someone you know) is in critical need with no other means of support please call us on 023 8083 4800 (Monday to Friday, 8.30am-5pm) or visit our I Need Help page.

We're pleased to say some of our frontlines services, including glass, garden and bulky waste collections are set to be reintroduced. Grass cutting, plus grounds maintenance and planting are also starting up again. Thank you so much for bearing with us as we worked to prioritise services and manage staff sickness. You can find out more on our COVID-19 service updates page.

Finally, we wanted to bring to your attention some urgent news about Whirlpool washing machines. Some models are currently being recalled due to safety concerns, so if you have one please check its model number either on the Whirlpool website or by calling 0800 316 1442. You should be able to find your machine’s model and serial number inside the door or on the back of the appliance. If you are affected by the recall, you will be entitled to a replacement machine or a repair to your existing one, without charge. In the meantime, you should stop using it until an engineer has checked it.

Feature News

Man in mask

Advice if you’re feeling anxious, lonely or claustrophobic

For some, self-isolation is a nice excuse to cosy up at home and enjoy quality time with loved ones. But for those who live alone or suffer from depression, anxiety, claustrophobia or mental health issues, it’s an extremely traumatic experience.

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Money and stethoscope

Advice if you are off work sick or self-isolating

Check to see if you are entitled to sick leave and sickness benefits if you, or anyone in your family, becomes unwell with coronavirus symptoms.

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Garden

Help reduce pressure on our emergency services

At a time when all our emergency services are stretched dealing with COVID-19, please be extra careful and act responsibly. That means taking extra care at home and in the garden to help prevent fires and accidents.

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Mother and daughter do yoga

Keep fit and keep smiling

Staying active whatever your age is a crucial part of keeping healthy – both physically and mentally. During the lockdown we might not be able to go to the gym, play group sports or enjoy a walk in the park with friends, but there’s lots of simple ways to keep active and keep fit at home. And the best news is you won’t have to spend a penny or even put on your lycra!

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Woman shopping

Looking out for each other

We might be facing a global pandemic, but the lockdown is bringing out the best in community spirit as the UK experiences an outpouring of public support to help those in need.

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Bills

Struggling to pay your household bills?

If you’re experiencing money worries because of the coronavirus lockdown, don’t worry – there is support available to help you.

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