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Information for Tenants and Leaseholders
Banner April 2020

At this time we all need to pull together. It’s a time to act responsibly to protect yourself, your loved ones and your neighbours. And that means following the government advice to help tackle the virus and protect the NHS. But it’s also a time to think of others and to keep our strong community spirit alive. We are busy prioritising support for the most vulnerable tenants, but you can help too by taking the time to look out for elderly or isolated neighbours.

Certain aspects of the housing service have had to change due to COVID-19 but we’re working hard to deliver normal services as best we can. Telecare users can still call for assistance whenever needed, and general waste and recycling collections (excluding glass) are continuing across the city as usual for now. However, we’re only able to able to carry out urgent and emergency repairs at this time.

If you are experiencing money worries and cannot pay your rent at this time check our rent payments during COVID-19 webpage to find out about the support available during this difficult time. If you are self-employed visit the Citizens Advice website to find out about financial help available. Don’t forget our Welfare Rights & Money Advice Team continues to provide confidential advice around money, benefits and debt.

Please use our online services if you need to get in touch with your Housing Office.

You can keep up to date with the local situation around COVID-19 on our dedicated webpages which contain local information and updates about council services.

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