Do you know how to turn off your water in an emergency?

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Education about stop cocks

Do you know how to turn off your water in an emergency?

It is really important you know how to turn your water supply off ā€“ and quickly.

A broken water pipe in your home can cause hundreds of pounds in damage and leave your furniture and possessions in a soggy mess. If a pipe springs a leak there is no time to waste to stop it and reduce the amount of damage to your home. It is really important you know how to turn your water supply off ā€“ and quickly. Follow our simple guide below and learn how to shut off your water in an instant.

Stopcock
Stopcock

Turn off your cold water supply

Shut off the cold water supply by turning off the mains stopcock which is usually found in the kitchen or bathroom. It's a brass valve with a water pipe on each side that looks like the image shown. Just turn the tap clockwise to close off the water. If you can't locate the mains stopcock ask your housing officer to show you where it is.

Stop tap
Stop tap

Turn off your hot water supply

If you have a hot water cylinder then you will probably have a stop tap, similar to the one shown, within your airing cupboard. Simply turn it clockwise to shut off the hot water supply.


Isolation switch
Isolation switch

If you have a combination boiler the hot water will be turned off when you shut the mains stopcock. Don't forget to turn off your electric supply to your combination boiler/immersion heater by switching the isolation switch next to the unit, like the one shown.


Isolation valve
Isolation valve

Isolating individual appliances

Some of the plumbing in your home will have individual isolation valves, so you can stop the water supply to certain areas without affecting your entire home. They usually look like the one shown. Simply insert a screwdriver in the slot and turn it 90 degrees to the pipework to shut the water off.

Remember it's important to take out contents insurance to cover your possessions if they are ever damaged by a burst pipe.

Remember if you can, report any repairs including water leaks online. If you need an emergency repair call 023 8083 3006 (and select option 2) between 8:30am - 5pm Monday to Friday. For emergency repairs outside of these times call 023 8023 3344.

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