Service Objectives

Corporate

Linkage to Community Strategy Themes  / Policy Framework

Actions

Targets and Improvements 2002 / 2003

Achievements and Successes in

2001 /2002

Ensuring that council owned homes in the city are safe, well maintained and comfortable.

HEALTH CARE AND OLDER PEOPLE

COMMUNITY SAFETY

INCLUSIVE COMMUNITIES AND NEIGHBOURHOODS

COMMUNITY CARE PLAN

A 10% increase in customer satisfaction levels with the day to day repairs service by the end of 2005

By 2005 year on year reductions in the number of day to day repairs which are required in council properties.

40% reduction in the amount of time taken to re-let empty council properties by the end of 2005.

Ensuring that all council owned homes are well maintained and safe carrying out annual health and safety checks on behalf of council tenants.

Carry out a review of gas servicing arrangements.

To implement a successful Capital Programme: -

Window renewal: 850 homes

Roof renewal: 125

New central heating: 950

Central heating replacement: 200

.

We implemented the 2001/02 housing improvement programme

All Performance Indicators relating to the improvement of homes were met or exceeded: -

·       Energy efficiency (average SAP) rating - target 46.4; achieved 46.45

·       Budget expenditure – budget  £16.29m; achieved £ 16.45m; 101%

·       Satisfaction with work – target 95%; achieved 95%

·       Average waiting time for property adaptations for disabled tenants. Target 20 weeks; achieved 15.32 weeks

·       Window replacement – target 1,000 homes; achieved 1,191

·       New roofs – target 500 homes; achieved 534

·       New central heating – target 950 homes; achieved 1,148

Other capital programme works implemented with 100% budget expenditure include various health and safety projects, structural works, services renewal and 1,100 property adaptations for disabled residents

We carried out a review of day-to-day repair policies and priorities. Including the time-scales specified for different types of repair.

We reviewed the effectiveness of the current system of recharging tenants for repairs including maintenance recovery charges and after vacation repairs.

We implemented a range of anti-vandalism schemes to reduce the number of repairs carried out on council estates each year.

We reviewed the monitoring arrangements for day to day repairs to ensure that they inform future capital expenditure and planned maintenance programmes as well as meeting future HRA business planning needs e.g. the identification of areas where there are concentrations of day to day repairs

We implemented the agreed voids process to reduce the amount of time that council owned homes remain vacant.

We identified future invest-to-save opportunities to reduce day-to-day repairs expenditure.

We implemented the findings of the day-to-day repairs pilot best value review including fine-tuning the existing appointments system and the development of anti-vandalism measures.

We reviewed the effectiveness of initiatives to improve the responsive repairs service for the benefit of council tenants.

We assessed the effectiveness of the existing pilot scheme and implemented a city-wide housing repair call-line service for council tenants

We introduced Action Line to encourage the rapid reporting of problems such as repairs reporting, bulky refuse collection, problems with street lighting and unsafe pavements.

We reviewed the potential for young people to become involved in painting and decorating schemes.

To ensure that council tenants live in safe, comfortable homes which meet their needs:

§       The development of an annual Housing Revenue Account capital programme, which balances customer and property, needs.

§       Management and development of information contained within the stock condition survey to allow a robust Housing Revenue Account Business Plan to be developed.

§       All council homes to be appropriately maintained and free from any major defects by 2010.

§       By 2005, all council owned properties with steel windows will have double glazing installed.

§       All council owned homes to have central heating installed by 2005.

Carry out improvement work to bring one third of council housing up to ‘decent Homes Standards’ (Capital Programme).

Complete the implementation of the Action Plan arising from the Best Value review of the Housing Capital Programme

We undertook a review of the housing improvement strategy taking account of current regeneration activity in the city, PSA targets and tenant aspirations.

We identified all of the elements making up the backlog of housing repairs and prioritise the elements that should be tackled first

We reviewed the cost and efficiency of existing contract arrangements taking into account the principles set out in ‘Rethinking Construction’.

We developed and implemented a Health and Safety strategy to inform future HRA Capital Programmes.

We started work to implement the results of the District Auditor's review of the housing Repair and Maintenance strategy including monitoring the ratio of planned maintenance and responsive repairs and the development of a medium term housing repair plan.

We undertook and evaluate the results of detailed property condition surveys in the west of the city and recommended appropriate actions.

We started work to implement the Action Plan arising from the Best Value review of the Housing Capital Programme.

We made the public sector stock condition survey data available on the Intranet.

Gas servicing was made more efficient through the administration of an integrated Housing Management Information System (HMIS)

Ensuring that ‘Homes for Life’

Schemes driven by consumer need especially older people are implemented across the city.

All council owned homes are repaired and modernised by 2010 through the identification and mobilisation of additional resources

To ensure housing need in the city is met effectively, affordably and in a people centred way for all key groups of citizens so that council tenants can have the type and choice of homes that they require

The effective co-ordination and planning of investment in council owned homes with other economic, social and environmental initiatives to secure a holistic solution to the regeneration of citizens homes and communities.

To ensure that the housing service is developing in line with Council / customer expectations, current good practice and government initiatives, and is the subject of continuous improvement.

Develop regular tenant satisfaction surveys.

Implement the findings of a whole service review of public sector housing.

Implement the findings of the option appraisal for future strategic direction of public sector housing

Undertake a feasibility study to improve the match between adapted council owned properties and applicants with special housing needs

We have reviewed existing policies and procedures to ensure that the access to all housing services provided to council tenants complies with corporate guidelines and the requirements of the Disability Discrimination Act.

We have undertaken an option appraisal of the various forms of potential additional financial resources including the Private Finance Initiative, Securitisation, Arms Length Arrangements and Large Scale Voluntary Transfers .

Managing approximately 18,500 affordable homes as the largest single landlord in the city.

THE HEALTH CARE AND OLDER PEOPLE

To collect income due to the Council:

§       To achieve top 25% performance in percentage of rent collected

§       To assist tenants and others with debt management by the effective management and recovery of any rent arrears, including securing Welfare Rights and Money Advice to all tenants on low incomes.

§       Year on year reductions in the level of rent arrears and maintenance charges

Review the effectiveness of the current system for recharging tenants for repairs including maintenance recovery charges and after vacation repairs

Begin the implementation of the rent restructuring proposals

Carry out a review of the Budget Warmth scheme to ensure that it is effective and meets tenants needs.

Investigate the feasibility of introducing interest charges on major repair works carried out for leaseholders

Investigate the feasibility of introducing interest charges on major repair works carried out for leaseholders

We carried out training programmes for City Council and Voluntary Services staff on money advice awareness, welfare benefits and budgeting skills. We offered money and benefits advice to all Council tenants facing eviction to help retain them in their homes.

We implemented the agreed results of the Best Value review of income collection e.g. the feasibility of introducing a 48 week rent year from April 2002.

We reviewed the long-term viability and current repair standard of homes transferred from Hampshire County Council under Local Government Re-organisation in 1997.

We have carried out a Best Value review of Customer services and Property services – we are starting to use these results to review the basis on which service charges for leaseholders are calculated.

We conducted a review of insurance costs and assessed whether there are more effective ways to provide value for money for council tenants

To manage tenancies effectively including the enforcement of tenancy conditions in order to enable tenants to sustain their tenancies and to secure the peaceful enjoyment of their homes.

Provide a city-wide mediation service accessible to all council tenants

Continue to develop the use of SmartCities cards for Council tenants

Develop joint Housing/Social Services protocol for all casework involving mutual exchange clients e.g. tenants who are involved in management transfers or enforcement cases to ensure that clients are dealt with efficiently and effectively

Carry out a review of the Councils and others’ obligations in respect of the use of communal aerials and formulate an approach to the possible impact of digital television on terrestrial TV reception by tenants and leaseholders.

Review the potentially dangerous offenders protocol

Implementation of Interfinder E.govt

The operation of a Cash Incentive Scheme to assist Council tenants who meet the agreed criteria to purchase homes in the private sector with the assistance of cash grants

Co-ordination and administration of minor pieces of land in the city to ensure that they do not adversely affect the local/ neighbourhood or individual tenants.

We evaluated the benefits for tenants of participating in the Smartcities Card Scheme which aims to make a range of services accessible to customers by using computer technology.

We undertook a review of the current grounds maintenance arrangements and developed options which will address the ending of the existing housing annuity payment

We carried out an analysis of current performance against key national indicators and standards and will implement improvements as appropriate

We began work to revise existing housing policies to ensure that the design and delivery of all services to council tenants meet the needs identified in the BME Housing Survey.

As part of the ‘Sparkling Southampton’ campaign we took action to improve cleanliness in our ‘walk up’ blocks.

Providing consultative mechanisms and training to facilitate the involvement of tenants and leaseholders in the management of their homes and their local environment

THE CITY OF LEARNING

THE CITY IN THE WORLD

THE INFORMATION CITY

LIFELONG LEARNING DEVELOPMENT PLAN

Providing opportunities for all council tenants to be involved in choices about their homes and neighbourhoods as well as assessing the quality and range of housing services.

The development of multiple channels of communication with council tenants to ensure better decisions and to increase ownership of decisions.

Tenant participation rates to be amongst the highest nationally

The development of Tenants Compacts

Develop opportunities for all council tenants to be included in choices about their homes and neighbourhoods as well as assessing the quality and range of council services that are provided within the neighbourhood

Implement the recommendations from the recent investigation into the Weston shore tenant and Residents association.

In partnership with Tenant Participation Advisory Service (TPAS) to develop estate agreements in the Outer Shirley and Weston areas.

Implement the agreed 2002/03 Southampton Council Tenants and Residents Federation Action Plan to advance the aims of tenants participation in the city

We developed local tenant compacts for all established tenant associations in the city who wish to have them.

We increased the number of council tenants engaged in participation and consultation activities.

We explored the opportunities to broaden the age range of tenants and leaseholders involved in participation activities

We reviewed the Tenant Consultation structure to ensure that it is an effective vehicle for expressing tenant opinion and identified the opportunities for tenants to participate in regeneration activities and new neighbourhood partnerships.

We reviewed the city-wide Tenant Participation Compact to ensure that the results of tenant consultation are used in planning future housing policies and service provision.

We developed and launched a tenant participation website.

We implemented the agreed 2001/02 Southampton Council Tenants and Residents Federation Action Plan to advance the aims of tenant participation in the city.

We agreed a “recognition statement” with tenant association representatives to determine the appropriate level of tenant involvement in major decisions relating to issues that affect council owned homes

We developed an IS/IT plan to ensure the delivery of efficient services to council tenants and investigated the feasibility of introducing on-line housing services for council tenants.

We evaluated the benefits for tenants of participating in the Smartcities Card Scheme which aims to make a range of services accessible to customers by using computer technology.

We identified areas of change and develop an action plan following the analysis of the DETR 2000/01 Status Survey and its comparison with the results of the 1998/99 Tenant Satisfaction Survey.

We developed a programme and identified the resources needed to undertake regular tenant satisfaction surveys which address Best Value and SRB requirements.

Ensuring that individuals can access the services they require and that   they are free to enjoy their homes and neighbourhoods without the fear of crime, discrimination or prejudice.

INCLUSIVE COMMUNITIES AND NEIGHBOURHOODS

THE HEALTH CARE AND OLDER PEOPLE

COMMUNITY CARE PLAN

The provision of well managed, appropriate facilities in local shopping parades which meet the needs of tenants and the local community

Year on year improvements in customer satisfaction about the quality and attractiveness of local housing estates.

An increase in the number of neighbour disputes, racial harassment and domestic violence cases which are successfully resolved by the council

Further develop the neighbourhood warden roles across all eligible council estates

Undertake a review of the current grounds maintenance arrangements and develop options which will address the ending of the existing housing annuity payment

The provision of neighbourhood warden services in all housing estates where the majority of homes are owned by the city council by the end of 2003.

The provision of city-wide mediation services to be accessible to all council tenants by 2003.

Develop a policy / strategy for the future use of shopping parades on council estates

We examined options to manage and control car parking on estates including disabled spaces, the blocking of access for emergency vehicles and parking around Tower Blocks and Wyndham Court.

We implemented the outcome of the Anti-Social Behaviour Best Value review including the appropriate use of Acceptable Behaviour Contracts and Mediation services.

We introduced neighbourhood wardens in 3 pilot areas of the city to improve the quality of life for local residents through better care of the local environment. Early activity includes: -

Graffiti Blitz

Litter Blitz

Targeting abandoned cars

We monitored the mediation pilot to develop further approaches and launched a city-wide scheme.

We undertook a review of the current grounds maintenance arrangements and developed options which will address the ending of the existing housing annuity payment.

A feasibility study was completed into the safety and security of 1,000 walk-up blocks in Thornhill as part of a New Deal for Communities initiative in this area.

We commenced a house condition survey to provide a comparative assessment under the proposed Housing Health and Safety Rating system on a representative sample of around 300 council homes

We improved the safety of council homes – we provided:

664 homes in 6 towers blocks with CCTV provision in lifts

300 homes in 2 tower blocks with fully refurbished lifts

952 homes with anti-vandalism works carried out to lifts

1,660 homes with new or improved door entry systems

To meet customers housing needs wherever possible through establishing tenancies for homes in areas they choose to live.

To minimise the amount of time that homes are empty.

To maximise the sustainability of new tenancies.

To review the housing transfer list in the light of the recently published Homeless Bill

To undertake a feasibility study to improve the match between adapted council owned properties and applicants with special housing needs.

Investigate the feasibility of harmonising the Housing Register and transfer lists.

Implement the requirements of the Homelessness Bill including recommendations re policy direction on homelessness and lettings issues

Carry out a review of existing housing transfer incentives to reduce the under-occupation of council owned homes

We piloted a lettings advice service for prospective tenants in local housing offices.

We started work to implement the conclusions of the Allocations Best Value Review for example assessing the implication of introducing allocations policies which are designed to create "sustainable communities", the development of a Common Housing Register and review the effectiveness of the current "additional assessment" procedure.

We started work to implement the agreed actions arising from the Homelessness Best Value Review.

We have analysed the Homeless Bill and related statutory instruments and recommend policy/procedure changes that are required to implement the proposals.

Work began to assess the impact and identify any changes that may be required as a result of the potential inclusion of 16 and 17 year olds on the housing register and transfer list.

Ensuring that all citizens have access to high quality housing advice and that they can obtain comprehensive information about their housing options by 2005.

Preventing approximately 1,200 cases of homelessness by 2003 through a combination of advisory, mediation and enforcement services specifically targeted at private sector landlords and tenants.

Securing 500 new units of good quality, affordable private rented accommodation to enhance the Council’s Accommodation Register by 2005.

Develop a multi-agency housing information pack to include a wide range of basic Housing Advice, where and how to get further advice and assistance

Develop appropriate referral and signposting between agencies to ensure 16/17 year olds receive a seamless service between agencies

Investigate what written information is available to advise older people on housing issues, identify gaps and produce a Housing Advice pack

Provide a Housing and Welfare Rights Service Quality Manual, and implement the proposed Quality Improvements

Implement Initiatives to increase take up of deposit and rent guarantees by landlords

Investigate the running of a Consumer Debt Campaign in partnership with Trading Standards

Develop referral procedures and protocols between agencies in the context of the CLS partnership

Implement a fuel poverty campaign.

We have implemented the findings of the Housing Advice pilot fundamental service review: -

• We improved the quality and accessibility of the Housing Advice Service, developed a marketing plan, and initiated a rolling programme of publicity aimed at raising tenants and others awareness of the service.
• We have investigated and assessed several IT systems, and are currently evaluating the AIMS programme to help caseload management and record keeping in 2002/2003.
• We have been a member of the CLS partnership, and have worked to improve the sign posting and referrals between the City’s advice agencies.
• The Housing Advice, Neighbourhood Advice Service and Welfare Rights Unit applied for and have been awarded the CLS Quality Mark.

Despite a serious shortage of affordable accommodation in the private rented sector the Accommodation Service found homes for 70 households and supported 56 tenancies during 2001/2002 with deposit guarantees.

In order to encourage landlords to rent to families we have developed and implemented a pilot Bond scheme which will offer a deposit against rent or damage.

We prevented homeless-ness in 367 cases during the year.

The Ropewalk Neighbourhood Advice Centre dealt with 2021 requests for Housing Advice in 2001/2002, and achieved high levels of customer satisfaction.   Customer feedback indicated a 94% satisfaction rating.

In response to the needs of young people we focused on their housing advice needs –

·       We referred 12 young people to appropriate 

     housing projects

·       We carried out regular advice sessions at No

     Limits advice agency

·       We continued to operate the Deposit Youth

     Guarantee Scheme

We have produced, in partnership with landlord representatives, a training pack to promote responsible renting.

We have reviewed the incidence and produced a report outlining the levels of Youth Homelessness strategy using information provided by, the Supported Housing Monitoring System and the relevant survey information

Improving the quality of life for tenants who are at risk or vulnerable by providing emergency assistance and care.

INCLUSIVE COMMUNITIES AND NEIGHBOURHOODS

THE HEALTH CARE AND OLDER PEOPLE

COMMUNITY CARE PLAN

To provide good quality homes and support services for those in need of care and support to enable them to maintain independent living.

To assist in the development of an older persons housing strategy.

Development of the Council’s Supporting People Strategy

Review the use of sheltered housing in the city

Implement the findings of the Best Value Review of Sheltered Housing in accordance with the agreed action plan for the year and pilot better co-ordinated care services for elderly tenants living in council owned sheltered accommodation

We have further developed and maximised strategic links with Social Services and the Southampton & South West Hampshire Health Authority, the West Hampshire Learning Disability and Mental Health NHS Trust and the newly crated City Primary Care Trust to ensure:

§       The successful implementation of Supporting People

§       That the Health Improvement Programme and Joint Investments Plans reflect the priorities detailed in the Housing Strategy and future Housing with Support Strategies for vulnerable client groups

§       Promoted and developed pilot projects for joint working which assist in achieving joint strategic objectives to improve the health and wellbeing of citizens of Southampton.

We have provided support to the Drug Action Team.

We have pursued the development of Housing with Support Strategies for People with a Mental Illness and People with a Learning Disability.

We have developed the Older Persons Housing Strategy and developed a joint strategic plan with Social Services to ensure that the housing and care needs of the increasing number of older people in the city are met.

We have reviewed the Supported Housing Monitoring System pilot to ensure it meets the planning needs of the Supporting People Implementation Action Plan.

Implemented a pilot “bed blocking” initiative with a grant from the “Cash for Change” initiative, by utilising bedsitter flats in an existing sheltered housing scheme

To reduce levels of homelessness

To provide accurate and timely advice and assistance to those who find themselves homeless

Ensuring that there are no people sleeping rough in the city by 2008

Reducing the number of families in bed and breakfast accommodation by the end of 2004

Finding suitable, permanent, accommodation for homeless people as quickly as possible.

Implement the requirements of the Homelessness Act relating to extended priority groups

Carry out the plans of the City-Wide team to deal with homeless 16/17 year olds

Devise interim arrangements for 16/17 year olds in preparation for Summer 2002 implementation of the new legislation

Investigate the introduction of a mediation service to aid the prevention of homelessness for young people

Examine the feasibility of introducing floating support for young people

Carry out discussions with major providers of temporary accommodation to encourage support to residents

We have updated the Rough Sleeper Initiative Action Plan to focus on:

• Planning towards zero rough sleeping in the city
• Sustaining results
• Promoting the intensive client centred approach
• Rebuilding lives
• Early intervention

·       Ensuring the voluntary sector is working towards these goals.

The number of rough sleeper was reduced to 6 (November 2002) thus hitting the Government’s target to reduce rough sleeping in the city by two thirds since 1998.

We have developed the Supported Housing Monitoring system in accordance to the work project specified to the ODPM’s RoughSleeper Unit.

We have explored the housing and support needs of 16 and 17 year olds and identify any gaps in services as part of the preparatory work for the introduction of the Homeless Bill and development of the Homelessness Strategy.

In preparation for the introduction of the Homelessness Bill we have reviewed the provision of supported housing for young people by:

·       Reviewing existing supply

·       Developing, a competition amongst specialist providers, including RSLs, to provide appropriate supported housing for this client group in line with supported housing objectives of the Supporting People Strategy and the Safer Communities and Housing Corporation bidding rounds.

·       Estimating demand and need from information provided by the SHMS and statutory and voluntary agencies

To provide a caring and professional service which has the confidence of clients and which helps those who are vulnerable to maintain independent living.

To secure a larger client base and capitalise on the significant investment that has been made in recent years.

Provision of dispersed alarm units for all frail and vulnerable council tenants by the end of 2005 to enable them to effectively access emergency or responder visiting services

Provision of an emergency answering/callout service via one point of access giving all residents in the city access to council emergency services outside office hours.

Provision of dispersed alarm units for all frail and vulnerable council tenants to enable them to effectively access emergency or “responder” visiting services

Complete the installation of new community alarm equipment within the homes of elderly council tenants living in sheltered accommodation

Conclude the feasibility work on developing the Domestic Violence alarm monitoring service to include people experiencing racial harassment or homophobic crime

Complete the implementation of the Community Alarm Service Best Value Review including the preparation of a Business Plan

Work began to complete the installation of new community alarm equipment within the homes of elderly council tenants living in sheltered accommodation. This will be finished by March 2003.

We started work to explore the feasibility of developing the Domestic Violence alarm monitoring service to include people experiencing racial harassment or homophobic crime.

We have reviewed the effectiveness of the current system of recharging for the use of the out of hours emergency service.

We have completed the implementation of the Community Alarm Service Best Value Review including the preparation of a Business Plan.

Work started to implement the findings of the Best Value Review of Sheltered Housing in accordance with the agreed action plan for the year and pilot better co-ordinated care services for elderly tenants living in council owned sheltered accommodation.

Working with Housing Associations began to assess the impact of "Supporting People" on tenants living in sheltered accommodation and other supported housing properties in the city and are developing options and action plans as appropriate.

Assessing the current and future need for housing in the city and working with partners to increase the supply and choice of housing to ensure that it meets the aspirations and changing needs of the local population. 

THE SUSTAINABLE CITY

COMMUNTIES AND NEIGHBOURHOODS

THE HEALTH CARE AND OLDER PEOPLE

COMMUNITY CARE PLAN

LOCAL TRANSPORT PLAN

·       The successful regeneration of the Single Regeneration Budget 2 (SRB2) area in partnership with the Community Development Association by the end of 2003.

·       The comprehensive regeneration of Thornhill by 2010 through the New Deal for Communities programme.

·       All district centres playing a multi-functional “town centre” role to improve the vitality and viability of their local areas by 2005.

·       By 2008, no wards in the city included in the worst 10% of wards listed in the Local Deprivation Index.

·       3,000 homes and other buildings in the city benefiting from a combined heat and power scheme by the end of 2005.

·       By 2003 through the employment of neighbourhood wardens and other local initiatives significant improvements will be made in the safety and cleanliness of any under-performing wards in the city.

The completion of the Bellway Housing and Mixed-Use project,

Start on site for a major Housing scheme in Chapel

Locate an alternative site for the provision of CHP Plant following refusal of planning permission on first choice site.

Develop cross boundary linkages with nearby local authorities to initiate the development of sub-regional housing strategy

Establish, develop and support Southampton's Social Housing Partnership as a link group to the Local Strategic Partnership

Produce the Housing Strategy and supporting documents, maximising linkages and opportunities to community strategy and service programmes

Complete and implement a Housing needs and Housing Market Survey Update 2002.

Update the Rough Sleeper Initiative action plan

Implement the outcomes from the Older Persons Housing Strategy

Complete the Councils statutory Home Energy Conservation Act reporting obligations and develop a HECA strategy following the appointment of a HECA Officer.

We have completed the Best Value service review of housing enabling activities in the city and started work to implement the Action Plan arising from the review.

The specification for the 2002 Housing Needs and Housing Market Survey Update was prepared and a consultant engaged - to inform future housing strategy development.

We revised existing housing policies to ensure that the design and delivery of all services to council tenants meet the needs identified in the BME Housing Survey

We prepared and submitted a robust and successful 2001 Housing Investment Submission which maintained the council’s ‘well-above average’ status.

·            Secure year on year increases of new and refurbished home building in the city to satisfy the forecast need for additional affordable properties.

·            110 Vacant properties in the private sector brought back into housing use each year.

·            “West Itchen” social housing developments to facilitate high quality urban living experiences by the end of 2003 to targeted developments in the Single Regeneration Budget 2 (SRB2) area.

·            All new affordable housing in the city to be sustainable developments which meet the needs of individual occupants and the wider community.

·            All new Registered Social Landlord development schemes to be “Egan” compliant by 2003.

·            Maximise the resources applied to the provision of affordable housing by exploiting funding opportunities, developing new housing initiatives and applying Local Plan housing policies to the full.

·            Maintain a substantial investment programme in new social housing

Sponsoring a bid for £100,000 to ODPM for Starter Homes Initiative Phase II.

Develop new performance management systems for the new RSL partnership

Continue to implement the outcomes from the Housing Enabling Service Improvement Plan

Complete review of Empty Property Strategy

We have investigated the feasibility of Temporary Social Housing Grant joint commissioning with the Housing Corporation and other Local Authorities in Hampshire and Isle of Wight.

We have investigated the scope for expanding RSL private sector leasing arrangements in the city as a means of improving property and management standards to contribute to the PSA target to improve 1/3 of all homes that are not up to decent homes standard by 2004.

We have completed the Best Value service review of housing enabling activities in the city and are implementing the Action Plan arising from the review.

We worked with partners to provide 188 affordable rented homes in the city.

We have completed the review of the Social Housing Agreement (as part of the Best Value service review) to determine value for money and the quality of services provided by partner Registered Social landlords in the city.

Working jointly with the Housing Corporation, we reviewed the RSL Partnership and selected, through a competitive process, five RSL’s for a new 5 year partnership aiming to provide 1000 new affordable homes.

We started a review with the Housing Corporation of the South Coast partnership with BME lead RSL Presentation Housing Association

We have implemented and further developed the key worker strategy.

·       A Starter Home Initiative Allocation of £2.3m to provide 96 home purchase grants for key workers over three years was obtained.

An employer group was established to guide development of the Strategy

We have worked with RSLs to ensure all new RSL housing will be Egan compliant through the RSL Affordable Housing Partnership Agreement.

We commissioned the development of an Environmental Sustainability Strategy with RSL partners for new affordable housing developments in the city.

First Phase of Mason Moor Demonstration Project and “Sun Centre” Exemplar project were completed and occupied.

We worked closely with RSL consortium West Itchen Housing Partnership to facilitate the continuation of the Chapel Urban Village project following withdrawal of a commercial developer.

We maintained a significant Low Cost Home Ownership programme:

·       8 Council Tenants purchased homes through the Council’s Cash Incentive Scheme

·       33 households assisted into homeownership through Homebuy (including Starter Home initiative)

·       Marketing of Low Cost homeownership at the Inner city Bellway housing scheme commenced.

·       Negotiations concluded to provide 85 Low cost dwellings through planning agreements

·       Consideration of LCHO policy was commissioned following a Housing Enabling Best Value Review

We have explored ways of developing a “green” investment strategy with RSL partners for new affordable housing developments in the city.

We have continued to develop further joint initiatives with community safety for example – Safer Communities Fund projects.

We have supported the review of the Local Plan and negotiated the design, mix, tenure and delivery of housing schemes with developers.

We have investigated the feasibility of Temporary Social Housing Grant joint commissioning with the Housing Corporation and other Local Authorities in Hampshire and Isle of Wight.

We targeted action in the inner city Renewal Area by the:

The appointment of two neighbourhood wardens to improve the quality of life for residents of the Renewal Area.

Successfully bidding for £561,000 ODPM funding for a Homezone.

Bidding for a Sports England lottery grant for a multi-use all weather sports pitch in the Renewal Area.

Approving an improvement package for a local Youth Centre.

Supporting a community led initiative to provide greening to property frontages.

We have contributed to the housing perspective to two major corporate initiatives managing council property assets and major sites in the private sector.

We have contributed to the master planning and negotiation of major housing development sites (e.g. Vosper Thorneycroft, Mayflower Plaza, Royal Pier, West Quay Ph III, Chapel).

The Empty Property Strategy again exceeded its target. Results during the year include: -

Implementation of a rolling CPO programme of up to 12 properties. The threat alone of Enforcement has resulted in six long standing properties being repaired and brought into use.

Planning for a Best Value review of Empty property (now deferred to 2004) as part of a cross cutting private sector housing review)

Working with Council Tax team to develop more effective identification and targeting of empty private sector homes.

Ensuring that homes in the city are safe, well maintained and comfortable that resources are targeted towards those in the greatest housing need.

INCLUSIVE COMMUNITIES AND NEIGHBOURHOODS

THE HEALTHY CITY

A COMMUNITY SAFETY

THE SUSTAINABLE CITY

COMMUNITY CARE PLAN

Reducing the number of HMOs in the city which are classified as “unfit” due to disrepair, or the lack of basic amenities and fire precautions.

Inspecting and registering all HMO properties in the city which are more than 2 storeys high since they present the greatest potential health and safety risks to their occupiers.

Develop and launch an Accreditation Scheme for Student shared housing in partnership with University of Southampton and the Southampton Institute.

Continue to develop the HMO Registration Scheme to more effectively prioritise the inspection of:

-  HMOs of more than 2 storeys

-  those presenting greater risk to tenants

Publicise revised fire safety standards for HMOs and shared housing,

Inspect, monitor and take legal enforcement action

where appropriate to ensure appropriate standards for Asylum seekers and migrant workers living in HMOs

Implement improvements outlined in the HMO Best Value Service Improvement Plan

The Student Accommodation Accreditation Scheme project plan for partnership working was approved as a Council key decision and work commenced on the production of standards and protocols.

In partnership with Crime Concern over 400 tenants in the SRBII area were helped to make their accommodation more secure, and were given advice and information about how to avoid being burgled.

We successfully prosecuted 3 HMO landlords who had put tenants at risk by breaching the HMO Management Regulations.

We implemented a protocol for the inspection and registration of HMOs used as accommodation for Asylum Seekers.

Successful launch and implementation of a Handy Person Service delivered in partnership with Wessex Property Services. Service Helps Older people living in the private sector to carryout essential minor repairs with the aim of reducing home accidents. 600 Older people benefited from the service in 2001/02.

Year on year reductions in the number of private rented and owner occupied homes found to be unfit or in need of essential repairs.

Improvement of approximately 1,000 homes per annum through a combination of enforcement action and renovation grant assistance, with targeted action being carried out in the SRB2 and Renewal Areas.

Encouragement of all owners of privately owned housing in the city to achieve national energy efficiency targets.

The development of a comprehensive programme of informal targeted action areas to improve private sector housing conditions within specific neighbourhoods in the city.

Commission a Private Sector Stock Condition Survey (including Energy Efficiency Ratings) to help inform local priorities for action and a review of current enforcement and renovation grant policies.

Introduce a new Home Improvement Agency Service to assist customers of the Home Renovation Grant Service

Review & Revise Home Renovation Grants Policies in response to planned legislative changes

Investigate the feasibility of establishing a Home

Improvement Loan Service

Develop and publish revised eligibility criteria, priorities and working procedures for Disabled Facilities Grants in partnership with Social Services.

Improve customer satisfaction levels of the Home Renovation Grant service by keeping customers better informed about their progress on the waiting list and raising quality of grant aided works.

Produce a “Housing Options Pack for Older People living in the private sector” in partnership with the Housing Advice Service in line with the Older Persons Housing Strategy.

Introduce the city-wide Home Improvement Grants Agency service to assist people living in poor housing conditions

Reduce Home Renovation Grant Business Processing time by introducing electronic grant enquiry responses, grant offers and grant approval systems.

Introduce 2 new services initiatives in partnership with external partners.

Submit a bid to manage NDC Project – improving homes (in the private sector) and commission external partners to deliver agreed projects.

Publish a revised policy and eligibility criteria for Home Renovation Grants Service.

Review the working arrangements with Building Control Service.

Continue to monitor and review the performance of the following services delivered on our behalf by partners:-

-        Southampton Staying Put

-        Southampton Warm, Safe & Secure

-        Handy Person

Continue to participate and Lead Unitary Cities Private Sector Housing Benchmarking Group.

Review the continuation of the “ReWarm” scheme in partnership with Energy Savings Trust.

Publish revised customer service standards.

Continue to Pilot the Housing, Health & Safety Rating System and comment to ODPM & BRE on its practical implementation.

Review the current private sector housing enforcement framework, policy and procedures to ensure that they fully comply with the enforcement concordat and Human Rights Act.

Action initiated against 9 long term empty properties (5 successfully brought back into use during 2001/02). Action continues on remaining four properties.

Work started on the Bellevue Terrace block improvement scheme and   is due to finish in the autumn of 2002.

We have continued to implement the marketing plan for the grants and enforcement services. Demand for private sector housing services remains high, with over 500 homes on the proactive register awaiting inspection advice, enforcement or grant aid at the year end.

Progress was made on our city-wide Home Improvement Grants Agency service to assist people living in poor housing conditions. The service was tendered and the contract awarded to Wessex Property Services. The New Southampton Care & Repair Agency (SCAR) will be operational from May 2002. Set up work preparing approved list of builders, schedule of rates, and agency agreements was completed between January and May 2002.

We prepared the tender documentation for a new private sector housing stock condition survey. The new Private Sector Stock Condition Survey and HMO Survey is in progress (May –July 2002) Final Report due in Sept 2002.  

We collated and preparedthe Home Energy Conservation Act Progress Report and other statutory returns monitoring fuel poverty, energy efficiency improvements and affordable warmth. The 4^th HECA Progress Report details progress made in improving the energy efficiency rating of the housing stock in the city. Report includes results of the HECAMON survey. A Fuel Poverty Report was produced to accompany the HECA Progress report.

Appropriate software is now available to link the Private Sector Housing Database with the GIS system. Mapping is to commence in 2002/03; results will assist in the development of a new Private Sector Housing Renewal Strategy for 2003 and beyond.

We renovated homes in poor condition in 2 target housing action areas in the city.

96 Disabled Facilities Grants were completed in 2001/02 at a cost of £750k. Demand continues to exceed available resources. A joint review with Social Services is planned for 2002/03

We continued to pilot and train officers in the Governments proposed new Housing, Health and Safety Rating System. ODPM consultants visited to consult on the practical application of proposed new system and praised our approach as “ A Leading Authority”.

653 Private Sector Homes were provided with Home Maintenance Advice through our “ Move to Maintenance” initiative.

447 Home Renovation Grants were completed in 2001/02 at a cost of £3.67M. (100% expenditure of Home Renovation Grants Budget)

407 Unfit Private Sector Homes were made “Fit to live in” through the Council’s direct intervention.  

123 Private Sector Homes benefited from improved insulation, security and fire detection was improved under our Warm, Safe & Secure scheme.