Issue - meetings

SOUTHAMPTON CITY COUNCIL COMPLAINTS REVIEW 2017/2018

Meeting: 12/11/2018 - Governance Committee (Item 30)

30 SOUTHAMPTON CITY COUNCIL COMPLAINTS REVIEW 2017/2018 pdf icon PDF 269 KB

Report of the Director Legal and Governance detailing the Southampton City Council Complaints Review 2017/18, attached.

Minutes:

The Committee received and noted the report of the Director of Legal and Governance detailing the City Council’s Annual Complaints Review for 2017/2018.  The report summarised the type and number of complaints received from the 1st April 2017 – 31st March 2018 together with the Local Government and Social Care Ombudsman Annual Review for the same period.  Overall complaints registered with the Council had decreased by 16%.