Issue - meetings

Report of Director, Legal and Governance detailing the Annual Report regarding Internal Complaints/Local Government Ombudsman made to the Local Authority 2018/19.

The Committee received and noted the report of the Director Legal and Governance detailing the Annual Report on Internal Complaints/Local Government Ombudsman Complaints 2018/19.

The Committee particularly noted that there had been a 14.7% increase in Adult Services complaints which had been attributed to the changes in the charging policy and had been expected as a result.  It was also noted that there was an expectation that next year would continue to see an increase as there were a number of significant changes that would be taking place in Adult Services which would present as a challenge. 

The Committee suggested that it may be helpful for an audit scope to be considered for service areas in the future.