Issue details

Customer Access Strategy

 

 

New Customer Access Strategy which replaces the existing Customer Strategy 2018-2022 and sets out the strategic vision for how the organisation will operate to enable the best possible customer experiences.

Decision type: Key

Reason Key: Affects more than 1 ward or a significant community;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 09/11/2021

Decision due: 20 Dec 2021 by Cabinet

Lead member: Cabinet Member for Customer Service and Transformation

Lead director: Executive Director - Business Services (Deputy Chief Executive)

Department: Customer Service and Transformation

Contact: James Marshall Email: james.marshall@southampton.gov.uk.

Consultation process

Circulation of draft report to consultees.

Consultees

Relevant Cabinet Members and officers in key Council departments.

Public Comments may be sent to: James Marshall 023 8083 3015

Decisions

Agenda items

Documents

  • Customer Access Strategy