Issue - meetings

Report of the Leader of the Council detailing information about Quarter 3 Performance for 2017/18 against the success measures detailed in the Council Strategy 2016-20.

The Committee considered the report of the Leader of the Council providing information about Quarter 3 performance for 2017/18 against the key success measures detailed in the Southampton City Council Strategy 2017/18. 

After discussion with the Leader the Committee made the following recommendations:

RESOLVED:

(i)  To help gauge customer satisfaction with the Council, consideration be given to the inclusion of the following performance indicators in the 2018/19 key success measures:

a)  First Point Resolution – the percentage of disputes resolved at the first attempt; and

b)  Expressions of dissatisfaction with the Council.

(ii)  That the affordable housing target is reviewed to reflect the current environment;

(iii)  That the Council investigates whether the approach to Direct Payments and the drive to meet the associated target, is putting pressure on Council employees and adversely influencing behaviours and advice.