Issue - decisions

(i)  To approve the attached Customer Access Strategy and adopt the principles and approaches outlined in the strategy. Ensuring that all council services are designed or working towards being customer focused and easy to access.

(ii)  For the Customer Access Strategy 2022-2026 to supersede the current Customer Strategy 2018-2022.

(iii)  To delegate authority to the Executive Director Business Services to make minor amends to the Customer Access Strategy during its period of effect following consultation with the Cabinet Member for Customer and Transformation.