My Southampton

From 31 January, MySouthampton accounts will no longer be available. We are committed to make changes that make accessing our services easier. You will no longer need to create or use a MySouthampton account to log in to fill out a form to access our services. If you do complete a form online, an email copy of this form will be sent to the email address you provided when completing the form.

If you use MySouthampton to access the following services:

  • Council Tax: View and manage your bills online, sign-up and amend Direct Debits and report a change of address.
  • Housing Benefits: Check your current award for Housing Benefit and Council Tax support, view payments and receive notification of any changes to your award and view them online.
  • Business Rates: Receive notification of bills and view them online and sign-up and amend your Direct Debit details
  • Landlord services: Check Housing Benefit payments sent to you, view next and previous payments and overpayment details. Receive notification of any changes to your tenant’s award and view them online.

Then you will need to take one of the actions listed below:

  • If you have an existing MySouthampton account and you have linked one of the services listed above, you will only need to reset your password from 1 February to continue using the service.
    • To do this, you should enter your email address into the log in box and then click on the ‘I forget my password’ button.

    Log in to Connect

  • If you have an existing MySouthampton account and you have not linked one of the services above, you will need to create a new account to continue using the service.

    Register

  • If you are a brand-new user, please use the link below to register (please note – this account will only allow you to access the above services).

    Register

You can find the answers to some frequently asked questions below.

MySouthampton Account Closure – FAQs

Why are we doing this? SHOW


How do I access these forms in the future? SHOW


How long will the old account remain open? SHOW


Will I still be able to keep track of my existing / closed requests? SHOW


How will I be able to keep track of my requests in the future? SHOW


Are you replacing MySouthampton with another account? SHOW


I have registered for my Council Tax account, but now I cannot log into MySouthampton, what do I do? SHOW


Can I get a new account if I don’t use MySouthampton for Council Tax, Benefits, Business Rates or Landlord services? SHOW


What are the password requirements for the new account? SHOW


What happens if I no longer want an account? SHOW


I already have an account - do I still need to do anything? SHOW


What do I do if I don’t want to proceed with an account? SHOW


I no longer use my MySouthampton account. Do I need to do anything else? SHOW


What do I do if I don’t want to proceed with an account? SHOW


If I run into issues and need to contact someone who do I need to get in touch with? SHOW


How long do you keep cases from my old account? SHOW


What do I do if I can’t set up a new connect account? SHOW