My Southampton

We want to make the way people access our services easier and simpler. To do this we are removing the need to have an account to complete our online forms, this means we no longer need the MySouthampton account, so we will be closing this down.  

Links to the forms will be on the same place on the relevant webpage. 

We will be closing MySouthampton on 31 January 2022.

You will be able to access your MySouthampton account until 31 January. After this date, the account will be closed, and you will no longer have access to this information. 

After you complete a form online, details will be emailed to you as confirmation for your records. This email will detail the time and date you sent your requests. You will also be given an indication of how long it will be before your request is reviewed/actioned.

If you use your MySouthampton account to access the following services: 

• Council Tax: View and manage your bills online, sign-up and amend Direct Debits and report a change of address. 
• Housing Benefits: Check your current award for Housing Benefit and Council Tax support, view payments and receive notification of any changes to your award and view them online. 
• Business Rates: Receive notification of bills and view them online and sign-up and amend your Direct Debit details 
• Landlord services: Check the award for Housing Benefit for your tenants, view next and previous payments and receive notification of any changes your tenants award and view them online. 

Then you will be able to access this via a Connect account. For all other services, we will not be replacing the MySouthampton account.

The accounts are separate. Until 31 January, you can access your MySouthampton account with your original credentials. Your new username and password is for your Connect account.  

No, we will not be launching a replacement account for other services at this time. After you complete a form online, an email copy will be sent to you. This will have the date and time that the form was completed and indicate how long it will take to review.

The password needs to be a minimum of eight characters long.

You don’t have to do anything, the accounts will all be closing on 31st January, so your account will no longer exist.

If you already have an account, you will need to change your password from 1 February. 

If you not wish to proceed with an account, then you do not need to take action. You will still be able to register for an account later if you change your mind.

No, all accounts will be closing on 31 December, so if you no longer use the account and take no action, your account will be closed.

If you do not wish to proceed with an account, then you do not need to take action. You will still be able to register for an account later if you change your mind.  

The best way to get in touch is online through the website, you can get support with specific questions through webchat.  

Only as long as cases are active – all other account data will be deleted when MySouthampton is decommissioned.

The best way to get in touch is online through the website. You can get support with specific questions through webchat.