European passport return service (EPRS)

Southampton Registration Services offers a European Passport Return Service for European and Swiss nationals who want to make online family and individual applications to reside in the UK with non-EEA family members.

This service allows you to keep your passport whilst your application is being processed by the Home Office. Please note, should you choose to include any ID cards with your application, the original cards will be sent to the Home Office.


Important information

Using the European Passport Return Service does not guarantee the success of your application or that a decision will be reached any quicker.

Our staff are not able to provide you with any advice on your application. The decision to approve your application rests entirely with the Home Office. Southampton Registration Services are unable to follow up your application for you. If you need any further information, you must contact the Home Office directly.

Southampton Registration Services cannot ensure that your form has been completed correctly or that you have submitted the correct original supporting documents. It is the responsibility of the applicant to ensure their application is correct. The Home Office may contact you if they require further information.


Before you book your appointment

You will need to read carefully the relevant online application so that you understand what you are going to need. The relevant application forms can be found at GOV.UK:

Before you submit your application form you should book an appointment with Southampton Register Office. This will ensure that you can secure an appointment within the required 10 working days of your application being submitted online.

In addition, it is important that you use the additional checklist below to ensure you have completed all the tasks necessary, before coming to the Register Office.


What does this service involve?

Once you have submitted your online application to the Home Office, you must bring your original supporting documents and passport to us within 10 working days.


How do I book an appointment?

This service is not available for the week beginning Monday 12 February 2018. After this time, the service will be by appointment only. Please call us on 023 80915327 and we will be pleased to book you in to the next available appointment (subject to availability). Alternatively, please email registrars@southampton.gov.uk and we will respond within five working days.

The fee for the service will be payable at the time of booking.


How long does the process take?

Each application takes approximately 20 minutes. This means that it will be 20 minutes per applicant, therefore if there are two people on one appointment then it will take 40 minutes.


What is the fee?

The fee for this service is £14 per application plus postage costs dependent on the weight of your application. Applications are sent by special delivery.

Family applications may be sent in one package but will require an individual fee per adult or child application.

The fee is payable at the time of booking and is non-refundable if you fail to attend. You can pay by credit or debit card (excluding American Express) or by cash.

Saturday appointment service

The fee for this service is £19 plus postage costs dependent on the weight of your application. Applications are sent by special delivery. Family applications may be sent in one package but will require an individual fee per adult or child application. The fee for the appointment is payable at the time of booking and is non refundable should you fail to attend. The postage fee will be payable at the time of your appointment. You can pay by credit or debit card (excluding American Express) or by cash.

See also:

Royal Mail postage prices


Photographs

You are required to submit two passport style photographs for each person applying. These can be purchased from the photo booth in our reception for a fee of £6.00 (cash) per person.