Apply or renew online
You can apply for or renew residents' and visitor parking permits on our website.
Apply or renew in person
All permits, parking cards and City Centre Season tickets can be issued in person at Gateway by appointment. To book your appointment please call our Customer Services team on 023 8083 2005.
If you do not wish to make an appointment, you can visit Gateway and wait in the queue. However, priority is given to customers with an appointment and at busy times you may be required to wait.
Before you apply
You will need:
- To check you are eligible by reading the permit eligibility guidance
- To check which zone your property is eligible for. Please note, not all properties within a resident parking zone will be eligible for a permit
- Proof of residence
- V5 (V5C) of the vehicle that needs the parking permit or proof of vehicle ownership
- For renewals please provide your reminder letter
- For decrementing cards and season tickets please see evidence as required on the forms
If you’re unsure on what type of proofs to provide, find out more about the types of documents we accept.
Remember: If you have recently purchased a new vehicle, or the V5 (V5C) is currently being processed with DVLA, you will only be able to apply for a Temporary Resident’s Parking Permit until you receive the vehicle's new V5C from the DVLA.
Once you have confirmed which parking zone applies to you, choose the form you need from the list below:
What happens next?
We aim to process your application within two working days of your request. Once we have processed your application, you should receive your Permit in the post within seven working days.
Remember: If we ask you for more information, you need to respond within three months or your application will be closed and you will not be refunded.
Using your parking permit
You will only be able to park in the zone you have been issued on your Permit. You can check your zone boundary and restriction times using the zone map.
Please make sure you also check the roadside plates when you park to check when restrictions are in force.
Find more information on how to use your parking permit on our website.
A residents’ parking permit only applies to the vehicle whose registration number appears on that Permit.
Misuse of a parking permit is fraud. We will investigate all reports of the misuse of permits.
Section 115 of the Road Traffic Regulations Act, 1984
Provides penalties for any person who makes a false statement to obtain a parking permit or with intent to deceive, forges, or alters, or uses, or lends to, or allows to be used, or has in their possession any document so closely resembling any such permit as to be calculated to deceive.