Report a pothole
You can use our online form to report potholes on roads, pavements, footpaths or bridges. You will need to provide:
- Exact location of the pothole
- Approximate depth of the pothole
- Photograph of the pothole (optional)
Please do not endanger your own safety, or the safety of others when obtaining this information.
Report a pothole
If you would like to report another type of road or street problem, please see our other road or street problem webpage.
What happens next?
How quickly we repair them depends on how the pothole is categorised, taking into account:
- Location of the pothole
- Depth of the pothole
- Risk to pedestrians, cyclists and motorists
Our staff will need to visit the site to make an assessment, which we aim to complete within two weeks.
If we find that the defect is an emergency, we will make a temporary repair within 24 hours to make it safe, followed by a permanent repair, if required, at a later date.
The majority of reported potholes fall into the non-urgent category and will be programmed for repair within six months although we will try if possible to repair within two months. We also carry out regular inspections that monitor road condition which takes into account the use, condition and level of deterioration of a road. Find out more about our planned maintenance programme.
This table shows the timescales for repairing a pothole, consistent with national good practice.
|Depth of pothole on a road
||Depth of pothole on a pavement
||Timescale for repair
|Less than 4cm (e.g. a golf ball)
||Less than 2cm
||Monitored but will not be repaired
|Between 4 and 7.5cm (e.g. a tennis ball)
||Between 2 and 4cm
||Within 6 months
|More than 7.5cm
||More than 4cm
||Within 24 hours
Making an insurance claim against the council
Claims for damage and injury caused by a defect on the highway are dealt with by the council's Highways Service Partner, Balfour Beatty.
To request a claim form call 023 8083 3008.