Replace a lost or damaged card

Replace a lost or damaged card

To replace a lost or damaged Smartcities personalised Itchen Bridge payment card or Senior Citizen bus pass card by making a payment online, please complete the SmartCities card application and select "replace a lost card".

A replacement card costs £10.

You can also make a payment in Gateway or post a cheque for £10 made payable to Southampton City Council and send to the SmartCities address.

Cards can be replaced free of charge after four years if they fail to work on card readers. Please email Smartcities confirming your address 

Disabled person's bus pass/ Itchen Bridge card, Standard and Business cards

You can pay to replace your card by visiting Gateway or by posting a cheque for £10 to our Smartcities address. Please make the cheque payable to Southampton City Council.

Alternatively a payment can be made online. For disabled person's cards, if your card has expired or is due to expire, please see our information about renewing.

Pay for a replacement SmartCities card

Please note refunds for this amount cannot be given. Your card will be posted and should be received within 10 days.

Contact details


Address: Smartcities, Southampton City Council, Room 215 Civic Centre, Southampton, SO14 7LY

SmartCities card terms and conditions/Privacy

Please note that bus ticket machines in Southampton will register if a concessionary travel pass is not valid for travel, and will give an alarm signal. Please make sure that you use your latest issued pass which is still in date. Passes which have been reported lost or stolen and replaced are no longer valid.

See also:

Invalid concessionary bus pass card