Online application help
Online application guidance
If you have not applied for a school before, or did so before September 2015, you will need to register with the Citizen Portal. The Citizen Portal account is separate to any other account you may hold with us. You only need one account, even if you have more than one child.
The online system lets you amend your application up until the closing date. It also lets you check the progress of your application after the closing date.
The parents' guide to the Citizen Portal will take you through the application process.
Further help is available on the following topics:
- Your Citizen Portal account - Setting up an account and common login problems
- Making an application - Choosing preferences and common problems when completing the online application
- Submitting your application - Additional information we may need to process your application
- Changing or withdrawing your application - How to update your application
If you are having problems applying online, a paper form can be provided by contacting the school admissions team. If you still need help with your application after reading our advice, please call 023 8083 3004 to speak to the contact centre. Please be patient as our lines will be incredibly busy during the application window.
| Document | Type | Size |
|---|---|---|
| Parents' guide to Citizen Portal | 1008.5 KB |
