It is possible that the email has been quarantined by anti-spam measures taken by your Internet Service Provider or by settings in your email client. Please check your junk or spam folders.
Your email address has already been registered, maybe for another child. Follow the 'Forgotten your password?' option to reset your account.
If you created an account to apply for a school place before September 2015, you will need to create a new Citizen Portal account.
If you have an account for MySouthampton, housing rent online, or for our e-store payments system, you will still need to register separately with the Citizen Portal.
Passwords are case sensitive. Please try turning Caps Lock on or off. If this does not help, try the 'Forgotten your password?' option to reset your account.
Try the 'Forgotten your password?' option. You'll need to enter your email address and provide an answer to a security question. If successfully answered, an email will then be sent to your registered email address with instructions to reset your password.
A confirmation email will be sent to you when you register with the Citizen Portal. You will need to validate your email address by visiting the link in the email. This will activate your account and you will be able to log in. If you cannot find your confirmation email, please check your spam or junk folders.