Critical incident support

Southampton psychology service can offer support to schools following a critical incident affecting pupils and or staff. 

The service is provided through:

  • Senior educational psychologist
  • Educational psychologists
  • Emotional wellbeing development officers

Available support

  • Telephone advice and guidance for school staff who are managing the impact of the critical incident in school
  • Face to face support and advice for the school’s senior leadership team in managing the impact of the critical incident in school
  • One-off group or individual session for school staff to talk through their feelings in relation to the critical incident
  • Input for small groups of pupils directly affected by the critical incident, working jointly with school staff
  • Information and advice about follow up resources and support available

For further information, you can email us at or call us on 023 8083 3272.

A critical incident (for these purposes) is defined as:

  • Sudden, unexpected, unpredictable
  • Outside the range of normal experiences
  • Potentially affecting a large number of people
  • Resulting in personal distress with the potential to overwhelm a team, institution or community

Some examples may include:

  • Sudden death of someone known to the school/community
  • Involvement of pupils and/or staff in an accident whilst out of school e.g. road traffic accident